I never have problems with eBay or Bonz, so I guess my number is up...
Long story short, I spent $700 on two pairs of Christian Louboutins from a seller on Bonanzle. I paid literally within 3 minutes of her accepting my offer for both pairs on 9/3. Over the course of the next week, I sent several emails requesting the tracking number for the shoes. The seller finally responded on the 9th with an incorrect tracking number; as it turns out, she did not ship until that date and was extremely rude when I expressed my discontent with the shipping timeframe, as she had promised to send them out much earlier than that.
When I finally received the shoes, they were in much worse condition than described and even had black Sharpie marks on the insoles over the Louboutin logos - this certainly was NOT disclosed in the listing. Both pairs were damaged beyond what was described, and the boxes which were supposed to be included were not. The shoes were just stuffed into a USPS box - no packaging whatsoever - and sent to me. I again emailed the seller and informed her that I was very unhappy about the misrepresentation of the shoes and the lack of boxes. After going back and forth with this seller, who again was very rude, she agreed to ship out boxes from two other pairs of Louboutins she owns. This was on the 15th of September when the shoes finally made it to me.
Fast forward to Saturday, 9/25. I emailed the seller to ask if she had sent the boxes and told her that at this point I am requesting a partial refund due to the condition of the shoes and lack of everything that was supposed to be included. And this was her response:
I'm a slow shipper what can I say I have life going on with visitors in town. As a courtesy I agreed to ship you boxes and I will. However I will not be granting a refund at all. You can send me the shoes back in the condition you received them for a refund or you can wait on your boxes later this week
So the seller and I went back and forth again, she called me crazy and accused me of trying to get my money back as well as keep the shoes, but I won't bore you with the details of how rude/insulting she has been. So as it stands, I have two pairs of very damaged Louboutins and no boxes. I have never once left a seller a negative feedback, but I'm really angry at this seller and feels she deserves one. So what would you do? Am I just being a diva? I appreciate your opinions, lovely ladies!!
Long story short, I spent $700 on two pairs of Christian Louboutins from a seller on Bonanzle. I paid literally within 3 minutes of her accepting my offer for both pairs on 9/3. Over the course of the next week, I sent several emails requesting the tracking number for the shoes. The seller finally responded on the 9th with an incorrect tracking number; as it turns out, she did not ship until that date and was extremely rude when I expressed my discontent with the shipping timeframe, as she had promised to send them out much earlier than that.
When I finally received the shoes, they were in much worse condition than described and even had black Sharpie marks on the insoles over the Louboutin logos - this certainly was NOT disclosed in the listing. Both pairs were damaged beyond what was described, and the boxes which were supposed to be included were not. The shoes were just stuffed into a USPS box - no packaging whatsoever - and sent to me. I again emailed the seller and informed her that I was very unhappy about the misrepresentation of the shoes and the lack of boxes. After going back and forth with this seller, who again was very rude, she agreed to ship out boxes from two other pairs of Louboutins she owns. This was on the 15th of September when the shoes finally made it to me.
Fast forward to Saturday, 9/25. I emailed the seller to ask if she had sent the boxes and told her that at this point I am requesting a partial refund due to the condition of the shoes and lack of everything that was supposed to be included. And this was her response:
I'm a slow shipper what can I say I have life going on with visitors in town. As a courtesy I agreed to ship you boxes and I will. However I will not be granting a refund at all. You can send me the shoes back in the condition you received them for a refund or you can wait on your boxes later this week
So the seller and I went back and forth again, she called me crazy and accused me of trying to get my money back as well as keep the shoes, but I won't bore you with the details of how rude/insulting she has been. So as it stands, I have two pairs of very damaged Louboutins and no boxes. I have never once left a seller a negative feedback, but I'm really angry at this seller and feels she deserves one. So what would you do? Am I just being a diva? I appreciate your opinions, lovely ladies!!