Aloha, everybody! I just wanted to take the time to give kudos to Goyard, San Francisco . As much as I would've LOVED to be there in person, living in Hawaii made that somewhat difficult. So I ended up contacting the boutique via email with my interest in making a purchase. I quickly received a response (within 24 hours) from Liana Neumann-Landais, the store manager. She sent me specs on my interest, the St. Louis tote: dimensions, a nice rendering of the bag, a color palette for the bag as well as for the custom stripes and letters they can do, with examples of the 2 fonts that they offer, and prices.
Each of the many emails that I sent her got a response within 24 hours, and each response was very pleasant, helpful, and professional. She even offered her expert opinion when I asked for her help in choosing the colors for my customization. In the end I got what I wanted, and then some, and am now itching to get an email from her stating my lovely bag is on its way !
Thank you, Liana Neumann-Landais, for your exceptional customer service! You certainly do the brand proud, and now have a lifetime client!
Thanks for listening everyone!
PS. 4 weeks for the customization (stripes and initials)
$55 for shipping cost to Hawaii
No sales tax ( I saved quite a lot of money because of this)
Each of the many emails that I sent her got a response within 24 hours, and each response was very pleasant, helpful, and professional. She even offered her expert opinion when I asked for her help in choosing the colors for my customization. In the end I got what I wanted, and then some, and am now itching to get an email from her stating my lovely bag is on its way !
Thank you, Liana Neumann-Landais, for your exceptional customer service! You certainly do the brand proud, and now have a lifetime client!
Thanks for listening everyone!
PS. 4 weeks for the customization (stripes and initials)
$55 for shipping cost to Hawaii
No sales tax ( I saved quite a lot of money because of this)