I have a question regarding care. My mom and I have a gorgeous small cream lambskin Chanel bag w/ silver hardware, and she used it and unfortunately got it a little dirty on the corners. If we do not have proof of purchase (it was purchased some years back), can it be taken to any Chanel boutique and sent out for cleaning/repair? Unfortunately, something similar has also happened to the metallic gold luxury bowler we have (I think I'm too scared to buy metallic leather in the future now!)... my mom used it, and the braided chain part upon close inspection is not all gold anymore, I see that it has worn off and shows a silvery color, etc.
I believe this was purchased at Bloomies in NYC... but can it be taken to Chanel too, and has anyone had this problem or can you offer suggestions?
-Minal