I did, paypal now requires me to get the following,
1. obtain a document from an unbiased third-party, such as a dealer, repair shop, appraiser, or another individual or organisation that is qualified in the area of the item in question (other than yourself), which details the extent of the damage or clearly explains how the item received significantly differs from the item advertised.
2. If possible, the document should include a serial number and description of the item and the amount required to complete the repairs necessary to correct the damage. This document must be on letterhead paper that includes the name, address, and phone number of the individual, business, or organisation so that we may contact them if necessary.
Does anyone know if Carol diva provides such service?