Well, she did respond and is I suppose being cooperative but my her response is quite baffling.
"I am very disappointed to hear you are so displeased with the shoes. (They are really wonderful shoes, even as is.) Please note that:
-The ad clearly mentioned that the shoes were used
-There were several pictures for you to view
-You asked zero questions about the shoes, even though I encouraged it in the ad
-I bent over backwards to answer every question that you had and to accommodate all of your requests exhaustively…you ate up a good portion of my time doing this
-The ad clearly states "no returns accepted," which means you should be 100% sure of what you are getting BEFORE you bid
I am truly sorry that you are unhappy with them...they were originally listed at an astronomical discount at just $55; you choose to bid them up to $202.50 without asking any details whatsoever. Your buyer's remorse is not my fault, but here are your options at this juncture:
-You can contact Ebay and open a case. They will email you a shipping label so you can return the shoes at their expense under the “buyer protection plan.” Once I receive the shoes, I will refund your money and the case will close.
-You can keep the shoes and I will refund you $120 (my original asking price plus shipping, plus my inconvenience covered). Then you can resell them (they had 46 watchers and you can use my pictures from the original listing -I am positive that you will recoup your money and make a profit). Or you can keep them and use them…they are still VERY good shoes and are well worth that residual amount.
Regardless of what you decide, please BE FAR MORE CAREFUL with your bids in the future and ASK QUESTIONS!!!! (If an item is listed for $55, you shouldn’t bid it up 400% without wondering why it was a “too good to be true price” in your mind. $55 is more than fair for the shoes, you bid them up to your buyers’ remorse level.)
Please note that this is a huge burden to me across the board:
-to originally list the item,
-to answer all of your questions during the auction, -to try to find ways to send them to you early,
-to package and ship them out,
-to figure out how to fix your upset now,
-and to relist the item later once they are received; hoping they are in just as good a condition after being shipped twice
Again, I am sorry that you are upset, however, for the sake of all Ebayers everywhere, PLEASE get much better at Ebay quickly if you are going to be bidding on things! "
Just wow! I cannot believe she had the nerve to write that email to me. Funny thing is she disclosed in the auction that there was a small nick on the shoe. Hm, how come she didn't disclose that there were drilled holes in the bottom and pen ink? She also took a complete shot of the left sole and then a somewhat photo of the right sole (in the same picture). She put the left shoe at an angle to block the sole of the right shoe.
I was going to respond but forget it, I am not wasting my time on her non sense!!
Are the holes big?
