I would like to share a lesson I learned by buying something direct from a seller without going through the transaction in ebay.
A week ago, I saw a nice Balenciaga ice blue bag listed on ebay. In seller's orginal list, seller has clearly indicated that the Balenciaga bag is in excellent condition with no wear, tear. Since the seller doesn't have lots of feedback (only 3, all from seller, not buyer). I communicated with the seller via email, and had received some more pictures from the seller. Everything looks good, so I asked the Seller if she would have a BIN price. Since she is a new seller, so she told me she couldn't add BIN, but willing to sell it to me at the price I am willing to pay, and she would send me an invoice from paypal directly. I hesitated a little bit, but since she kept telling me she is not a scammer, and she is a trusted person, and also worked with me on the price, I believed her.
Anyway, I paid through paypal, and she sent out with FedExpress with tracking number, I got the bag in 2 days. When I opened the box, the bag looks ok outside, but no mirror with one broken tassel which I can accept. When I looked inside, I was horrified that there is a big huge tearing hole inside black linen which is kind of unfixable unless I changed the linen. I exam more on the bag, and suddenly realize the bag she sent me is not the bag on the pictures. Although the bag is authentic with the correct color, but the rivet on the picture has a notch on either side, the rivet for the bag I received is a simple circle, without a notch!
I immediately filed a dispute on paypal, but the seller said I did not request additional pictures of the interior of the bag, and will not issue a refund. I escalate my claim, but was closed and denied by paypal because they said my paypal transaction didnt link to ebay transaction, so the dispute claim only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. They will only investigate if there was indeed an ebay bidding transaction.
Although I also filed a dispute to my credit card, but I dont really put much hope on getting my money back. I just want to share my experience, and warn everyone if you are going to purchase anything directly from a seller not going through ebay, be very careful! For me, not only paypal wont take this claim, nor can I leave any negative feedback to that seller b/c the transaction wasnt going through from ebay! I learned my lesson, and I hope everyone here wont run into this situation.
A week ago, I saw a nice Balenciaga ice blue bag listed on ebay. In seller's orginal list, seller has clearly indicated that the Balenciaga bag is in excellent condition with no wear, tear. Since the seller doesn't have lots of feedback (only 3, all from seller, not buyer). I communicated with the seller via email, and had received some more pictures from the seller. Everything looks good, so I asked the Seller if she would have a BIN price. Since she is a new seller, so she told me she couldn't add BIN, but willing to sell it to me at the price I am willing to pay, and she would send me an invoice from paypal directly. I hesitated a little bit, but since she kept telling me she is not a scammer, and she is a trusted person, and also worked with me on the price, I believed her.
Anyway, I paid through paypal, and she sent out with FedExpress with tracking number, I got the bag in 2 days. When I opened the box, the bag looks ok outside, but no mirror with one broken tassel which I can accept. When I looked inside, I was horrified that there is a big huge tearing hole inside black linen which is kind of unfixable unless I changed the linen. I exam more on the bag, and suddenly realize the bag she sent me is not the bag on the pictures. Although the bag is authentic with the correct color, but the rivet on the picture has a notch on either side, the rivet for the bag I received is a simple circle, without a notch!
I immediately filed a dispute on paypal, but the seller said I did not request additional pictures of the interior of the bag, and will not issue a refund. I escalate my claim, but was closed and denied by paypal because they said my paypal transaction didnt link to ebay transaction, so the dispute claim only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. They will only investigate if there was indeed an ebay bidding transaction.
Although I also filed a dispute to my credit card, but I dont really put much hope on getting my money back. I just want to share my experience, and warn everyone if you are going to purchase anything directly from a seller not going through ebay, be very careful! For me, not only paypal wont take this claim, nor can I leave any negative feedback to that seller b/c the transaction wasnt going through from ebay! I learned my lesson, and I hope everyone here wont run into this situation.
