Hi all!
I'm a TPF lurker, and don't often post, but I didn't know who else to ask. This is also unrelated to handbags...but I know many of you are active on ebay. I recently started cleaning out my closet to make some extra cash and weed out the things I just don't wear. I've sold maybe 30-40 items of clothing, with no problems. Since these items sell for well under $100, I have a returns policy that allows for returns and refunds ONLY if the item is not as described. I try to accurately describe all my items and have only once had to issue a return (but I had given the buyer the wrong measurement for an item, so that was my fault). However, I have a buyer who keeps asking for a refund because the shirt I sold her is too tight and she can't button it. It is a standard J. Crew Size 2 button-down. While I understand it is disappointing to receive something and have it not fit, I do not think that I should have to provide her a refund because my return policy is clear and I told her that, but now I feel like I am being mean? Am I being unreasonable? I dont want an unhappy customer but I also don't want to get taken advantage of. I don't think I should have to deal with the refund, return, and relisting, because she got her size wrong. Thoughts? TIA
I'm a TPF lurker, and don't often post, but I didn't know who else to ask. This is also unrelated to handbags...but I know many of you are active on ebay. I recently started cleaning out my closet to make some extra cash and weed out the things I just don't wear. I've sold maybe 30-40 items of clothing, with no problems. Since these items sell for well under $100, I have a returns policy that allows for returns and refunds ONLY if the item is not as described. I try to accurately describe all my items and have only once had to issue a return (but I had given the buyer the wrong measurement for an item, so that was my fault). However, I have a buyer who keeps asking for a refund because the shirt I sold her is too tight and she can't button it. It is a standard J. Crew Size 2 button-down. While I understand it is disappointing to receive something and have it not fit, I do not think that I should have to provide her a refund because my return policy is clear and I told her that, but now I feel like I am being mean? Am I being unreasonable? I dont want an unhappy customer but I also don't want to get taken advantage of. I don't think I should have to deal with the refund, return, and relisting, because she got her size wrong. Thoughts? TIA