Is this normal? I ordered from the Melrose store. I just see some auctions where people have all this paperwork and all mine came with was a receipt. Thanks!
Yes, definitely check all pockets. When I got mine from bal.com, all the cards were put in the inside pocket. But if for some reason the cards are missing, I say exchange the bag for another one.
You definitely want the paperwork (white paper tags, hanging tag) because if you ever want/need to sell it, the buyer will want that. Plus if you ever need to prove it's authentic, that will help. Call them and tell them to send asap; that is just inexcusable that they did not include these key documents, as much money as Bal charges for these bags! A receipt can be easily faked, but you need the original tags. Let us know how it goes.