sorry ladies for the tirade below!
lately i've been thinking that i've really got no luck with dior. first after a week of receiving my gold gaucho, the rivets come off (it was my third use and i was only going out of my doorstep when it broke!) and it's been taking ages for them to fix it. of course they're giving me a lot of unnecessary talk with the repairs since first they claim it's under warranty (i should think so, it's been only a week!) and so repairs would be free. then weeks go by and they then tell me the rivets have yet to arrive from paris and even then, they'll be charging me for the repair costs because they have to send it somewhere to fix it. i only wouldn't need to fork out the money for the rivets.
well then comes the other nightmare from neiman marcus. remember their private sale a few weeks ago? i thought it was such a steal being able to snag the new trotter romantique flap at USD$707! well i thought wrong because after placing my order online, the system managed to omit the last three digits to the postcode of my billing address and NM told me they couldn't process my order. well fine, i made that long distance call to them, had it sorted out and the lady on the line promised me that the bag would ship out 5th december latest (to my friend in NY). i've been checking my order history online and it says that the order is "in process" and would arrive on the 8th. last night, i checked with my friend and nope, NO PACKAGE FROM NM. so where exactly is my trotter romantique bag now?!
and then of course there's the mailing list issue. the my regular SA back home had asked for my details so that she could add me to their mailing list. i'm all for it but days before their private sale, i've yet to receive anything in the mail. well i wasn't really banking on it anyway but when i called another SA in the main boutique up about the limited edition saddles and asked her about the details of the private sale, she told me i was not on their mailing list. good grief, and to think i'd always try to get anything from my regular SA first coz i thought she's been an absolute dear, i guess i'm not good enough! (nonetheless the SA from the main boutique sorted it out, so i guess i'll be switching SAs!)
honestly, i don't know what is happening here. they seem to be really attentive when you make a purchase from them, but after the deed is done and the transaction goes through, that top notch service goes and it becomes an excuse after another excuse. grrrrrr.
lately i've been thinking that i've really got no luck with dior. first after a week of receiving my gold gaucho, the rivets come off (it was my third use and i was only going out of my doorstep when it broke!) and it's been taking ages for them to fix it. of course they're giving me a lot of unnecessary talk with the repairs since first they claim it's under warranty (i should think so, it's been only a week!) and so repairs would be free. then weeks go by and they then tell me the rivets have yet to arrive from paris and even then, they'll be charging me for the repair costs because they have to send it somewhere to fix it. i only wouldn't need to fork out the money for the rivets.
well then comes the other nightmare from neiman marcus. remember their private sale a few weeks ago? i thought it was such a steal being able to snag the new trotter romantique flap at USD$707! well i thought wrong because after placing my order online, the system managed to omit the last three digits to the postcode of my billing address and NM told me they couldn't process my order. well fine, i made that long distance call to them, had it sorted out and the lady on the line promised me that the bag would ship out 5th december latest (to my friend in NY). i've been checking my order history online and it says that the order is "in process" and would arrive on the 8th. last night, i checked with my friend and nope, NO PACKAGE FROM NM. so where exactly is my trotter romantique bag now?!
and then of course there's the mailing list issue. the my regular SA back home had asked for my details so that she could add me to their mailing list. i'm all for it but days before their private sale, i've yet to receive anything in the mail. well i wasn't really banking on it anyway but when i called another SA in the main boutique up about the limited edition saddles and asked her about the details of the private sale, she told me i was not on their mailing list. good grief, and to think i'd always try to get anything from my regular SA first coz i thought she's been an absolute dear, i guess i'm not good enough! (nonetheless the SA from the main boutique sorted it out, so i guess i'll be switching SAs!)
honestly, i don't know what is happening here. they seem to be really attentive when you make a purchase from them, but after the deed is done and the transaction goes through, that top notch service goes and it becomes an excuse after another excuse. grrrrrr.
.. EXCUSE ME? they went and checked the adress + cell phone # and told me they had copied the wrong number on my package 
they resent it again on their expense ..i was sooooo looking forward for tha bag ( rectangular girly bag) and imagine being sad and worried for more than 2 weeks 
oh chloe, i'm so sorry to hear about you having to deal with wrong address situation! but yeah, sometimes i think dior should compensate us for all the stress & anticipation we get when ordering a new bag. 
