Hey everyone,
I've been ebaying my clothes and accessories for years without much trouble, until today.
I sold a pair of Ann D boots, I usually don't offer a return policy, however the buyer was initially concerned about the fit of the boots, and so I privately agreed to take them back if they were too small for her. My auction terms still specified all sales final. The buyer received the boots today and they did fit, however she has damaged them (apparently pulled out a rivet for one of the laces?) and is claiming that repairs have previously been done to the boots and damage is evident?
I did sell the boots as used and noted in my auction that there was some wear - however they had never been modified or repaired in any way. In fact they are the triple lace boots, so the laces themselves are largely non-functional, the boots have double zippers which leads me to wonder how she could have possibly damaged the rivet.
Does anyone experienced with paypal/ebay disputes have any idea how this might play out? I know ebay/paypal are usually inclined to side with the buyer in these cases. What are my options? I can't refund her this amount of money and take back damaged merchandise.
I've been ebaying my clothes and accessories for years without much trouble, until today.
I sold a pair of Ann D boots, I usually don't offer a return policy, however the buyer was initially concerned about the fit of the boots, and so I privately agreed to take them back if they were too small for her. My auction terms still specified all sales final. The buyer received the boots today and they did fit, however she has damaged them (apparently pulled out a rivet for one of the laces?) and is claiming that repairs have previously been done to the boots and damage is evident?
I did sell the boots as used and noted in my auction that there was some wear - however they had never been modified or repaired in any way. In fact they are the triple lace boots, so the laces themselves are largely non-functional, the boots have double zippers which leads me to wonder how she could have possibly damaged the rivet.
Does anyone experienced with paypal/ebay disputes have any idea how this might play out? I know ebay/paypal are usually inclined to side with the buyer in these cases. What are my options? I can't refund her this amount of money and take back damaged merchandise.