Hi, I bought the Juicy Couture slouch leather tote bag a few months ago (My post showing it is on the next page of threads here i think) well I bought it from a private seller, who only allows returns for 7 days. I got the bag, liked it and wanted to keep it. Well i didnt use it for the first time untill a few weeks after i got it. I noticed the stitching where tha handles attatched to the bag was loose. I thought i knew i couldnt return in, so i took it to a leather shop to fix the stitch. I have now had this done on 3 handles! and more stitching is loose, and on places the leather shop cant fix. I have used this bag only 3 times. It to me is obviously defective. The leather is great and so is the hardweat and the stitching on the bag its self. But the hadles have loose stitches all over. And i know someone will ask, the bag is 100% authentic. I have the tags/dust cover/tissue paper..everything it came with. I even tryied selling it. It was $525.00
my question is will Juicy customer service do anything for me? It is still their product which is new, used three times and is obviously defective. I do not expect my cash back, but would like a replacment non defective bag, or a Juicy Credit to get one.
my question is will Juicy customer service do anything for me? It is still their product which is new, used three times and is obviously defective. I do not expect my cash back, but would like a replacment non defective bag, or a Juicy Credit to get one.
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