Hi, I am hoping that some of you expert Ebayers can give me some advice! I won an auction that was for 2 Coach purses. It turns out that one of them is fake (it's in "good" condition); the other is authentic (in "fair" condition). So I need to contact the seller and try to resolve this somehow. She ignored my efforts to communicate with her when I wanted to get insurance (which she "offered" and "highly recommended"), so it I don't know if I'll even get a reply from her. But I need to try! I've never had to return anything, or dealt with counterfeits. What would you suggest?
-Keep it simple and simply ask to return both purses for a full refund
-Ask to return only the fake bag, for a partial refund. The authentic purse is a style and color that I really want (though it is in pretty bad condition), and I've never found this combination before. So I kind of hate to lose it. It's a vintage NYC-made Coach, and the style in any color only comes around every few months. But there will always be others (I hope!).
-Or something else?
If you would suggest keeping the one bag, how much should I request be refunded? The fake purse was in far better condition and larger than the other. Would it be more appropriate to simply pay half the total auction, or is it worth it (or reasonable) to try to come up with a proportionate sum? This was not an expensive auction, so it's hardly the end of the world if it's not completely fair to me - but I don't want to be taken advantage of too much either. Is there an Ebay etiquette to dealing with this?
Thanks so much for your help!
-Keep it simple and simply ask to return both purses for a full refund
-Ask to return only the fake bag, for a partial refund. The authentic purse is a style and color that I really want (though it is in pretty bad condition), and I've never found this combination before. So I kind of hate to lose it. It's a vintage NYC-made Coach, and the style in any color only comes around every few months. But there will always be others (I hope!).
-Or something else?
If you would suggest keeping the one bag, how much should I request be refunded? The fake purse was in far better condition and larger than the other. Would it be more appropriate to simply pay half the total auction, or is it worth it (or reasonable) to try to come up with a proportionate sum? This was not an expensive auction, so it's hardly the end of the world if it's not completely fair to me - but I don't want to be taken advantage of too much either. Is there an Ebay etiquette to dealing with this?
Thanks so much for your help!