MODS: I did a search other threads on Malleries.com are outdated because they DO sell luxury goods now. Please let me keep this thread! Also I do not own Malleries.com but it has just been such a good experience I wanted to share it!
I wanted to write a review from both a buyer and seller perspective of Malleries Luxury Goods Mall http://luxury.malleries.com/
As a Buyer- I've loved Malleries since I discovered it. The pictures all looked so professional, and the sellers seemed to really take pride in their items from their detailed listings to their quick response times when I asked questions. I had 2 wonderful transactions with 2 different sellers. Both were professional, shipped quickly with signature confirmation and insurance, items were packaged beautifully with Thank you cards enclosed, and both sellers assured me that if I wasn't happy they would provide a refund within 7 days.
As a Seller- After months of my items sitting on sites like eBay and Bonanzle without any sales and a bunch of pathetic offers I decided to check out my other options. Malleries.com seemed like a viable option for the types of items I wanted to sell.
What you need to know about cost- There is a 1 time set up fee of $65. For my $65 the owner spent nearly 2 hours on the phone with me walking me through the process and gave me detailed instructions on what makes their sellers most successful, and gave me pointers on how to take professional looking photos on my own. It is easy to set up, but I was so relieved to have such a friendly and knowledgable person on the line to answer my questions. When you get your store set up there is a flat monthly rate of $75 for up to 75 items with a .20 cent upload fee per item, and when anything sells they take a small 3% commission. That's it! Some might balk at those numbers, but think of what eBay charges you as a final value fee when you sell 1 $1000 item!
Listing Style: All items are listed as a BIN prices, and you decide your price. I try and build in my monthly fee to my prices, but I think the benefit is that Malleries draws a very high end clientele, so I have had no problem getting my asking prices for items. I have had buyers contact me to make an offer, so it is good to keep that in mind when deciding your price as well.
Photos: Your photos will need to be as professional as possible, but there are tons of pointers on the site as to how to achieve the pro look without a photographer. The owner was an AMAZING help, and after I took my first few sets I submitted them to her for approval and she gave me pointers on how to make them better next time. They want the site to have a gallery feel, and the high standards they set uphold that very well! You are allowed 9 images total, so choose your angles wisely and have extras in case your buyers request more.
Payment: You can basically accept whatever form of payment you want. I accepted a check for the first time EVER and it went seamlessly. You can add a merchant account, link your paypal account, bank transfer...you name it. For international buyers I limit payment to bank transfer for my own protection, but you won't have eBay forcing Paypal down your throat for handbag sales anymore!
Feedback- There is none! While feedback can be a double edged sword, you won't have people dinging your stars or giving you negative or neutral for a USPS mistake. In the event that your buyer has a problem they contact YOU to work it out. I can imagine that Malleries would intervene if something isn't addressed, but unprofessional sellers would likely not be tolerated for the sake of maintaining the professionalism of the site itself. As a seller your poise and etiquette should speak for itself.
My success-
In 1 month at Malleries I sold 2 items for nearly 40% more than people were offering me on eBay (I only had 7 items listed). The buyers were polite, made reasonable offers, were in full communication with me throughout the process. I received positive feedback via email and requests to notify them when I list more items. I did get one request for a partial refund because an item had more patina and soil on it IRL that in the pictures, and I complied per my satisfaction guarantee.
Authenticity: Malleries Luxury section offers a no questions asked authenticity guarantee, so have your items checked before you even list! If your pictures don't have the required photos needed for authenticity then you will need to provide more before uploading. They want it to be easy for the buyer to take the steps nescessary to have items authenticated.
Designers- From Premier Designer to Designer...anything from Louis Vuitton, Chanel, Gucci, Hermes, Bottega Veneta, Dior, YSL, Balenciaga, Miu Miu, Givenchy, Chloe, Nancy Gonzalez, Mulberry, Jimmy Choo, Dolce and Gabbana, Prada, Burberry, Coach, Valentino, Fendi, Versace, Isabella Fiore, Di Camerina, Marc Jacobs, Lanvin, Marni, Celine, Andrea Brueckner, Kooba, Barry Kieselstein Cord, Zac Posen, Tods, Ferre, Proenza, Pucci, Delvaux, Carlos Falchi...and MORE! If you don't find a place for what you are looking to list then just ask- they will tell you where to put it!!!
I just love this site and wanted to share! Feel free to ask questions!!!
I wanted to write a review from both a buyer and seller perspective of Malleries Luxury Goods Mall http://luxury.malleries.com/
As a Buyer- I've loved Malleries since I discovered it. The pictures all looked so professional, and the sellers seemed to really take pride in their items from their detailed listings to their quick response times when I asked questions. I had 2 wonderful transactions with 2 different sellers. Both were professional, shipped quickly with signature confirmation and insurance, items were packaged beautifully with Thank you cards enclosed, and both sellers assured me that if I wasn't happy they would provide a refund within 7 days.
As a Seller- After months of my items sitting on sites like eBay and Bonanzle without any sales and a bunch of pathetic offers I decided to check out my other options. Malleries.com seemed like a viable option for the types of items I wanted to sell.
What you need to know about cost- There is a 1 time set up fee of $65. For my $65 the owner spent nearly 2 hours on the phone with me walking me through the process and gave me detailed instructions on what makes their sellers most successful, and gave me pointers on how to take professional looking photos on my own. It is easy to set up, but I was so relieved to have such a friendly and knowledgable person on the line to answer my questions. When you get your store set up there is a flat monthly rate of $75 for up to 75 items with a .20 cent upload fee per item, and when anything sells they take a small 3% commission. That's it! Some might balk at those numbers, but think of what eBay charges you as a final value fee when you sell 1 $1000 item!
Listing Style: All items are listed as a BIN prices, and you decide your price. I try and build in my monthly fee to my prices, but I think the benefit is that Malleries draws a very high end clientele, so I have had no problem getting my asking prices for items. I have had buyers contact me to make an offer, so it is good to keep that in mind when deciding your price as well.
Photos: Your photos will need to be as professional as possible, but there are tons of pointers on the site as to how to achieve the pro look without a photographer. The owner was an AMAZING help, and after I took my first few sets I submitted them to her for approval and she gave me pointers on how to make them better next time. They want the site to have a gallery feel, and the high standards they set uphold that very well! You are allowed 9 images total, so choose your angles wisely and have extras in case your buyers request more.
Payment: You can basically accept whatever form of payment you want. I accepted a check for the first time EVER and it went seamlessly. You can add a merchant account, link your paypal account, bank transfer...you name it. For international buyers I limit payment to bank transfer for my own protection, but you won't have eBay forcing Paypal down your throat for handbag sales anymore!
Feedback- There is none! While feedback can be a double edged sword, you won't have people dinging your stars or giving you negative or neutral for a USPS mistake. In the event that your buyer has a problem they contact YOU to work it out. I can imagine that Malleries would intervene if something isn't addressed, but unprofessional sellers would likely not be tolerated for the sake of maintaining the professionalism of the site itself. As a seller your poise and etiquette should speak for itself.
My success-
In 1 month at Malleries I sold 2 items for nearly 40% more than people were offering me on eBay (I only had 7 items listed). The buyers were polite, made reasonable offers, were in full communication with me throughout the process. I received positive feedback via email and requests to notify them when I list more items. I did get one request for a partial refund because an item had more patina and soil on it IRL that in the pictures, and I complied per my satisfaction guarantee.Authenticity: Malleries Luxury section offers a no questions asked authenticity guarantee, so have your items checked before you even list! If your pictures don't have the required photos needed for authenticity then you will need to provide more before uploading. They want it to be easy for the buyer to take the steps nescessary to have items authenticated.
Designers- From Premier Designer to Designer...anything from Louis Vuitton, Chanel, Gucci, Hermes, Bottega Veneta, Dior, YSL, Balenciaga, Miu Miu, Givenchy, Chloe, Nancy Gonzalez, Mulberry, Jimmy Choo, Dolce and Gabbana, Prada, Burberry, Coach, Valentino, Fendi, Versace, Isabella Fiore, Di Camerina, Marc Jacobs, Lanvin, Marni, Celine, Andrea Brueckner, Kooba, Barry Kieselstein Cord, Zac Posen, Tods, Ferre, Proenza, Pucci, Delvaux, Carlos Falchi...and MORE! If you don't find a place for what you are looking to list then just ask- they will tell you where to put it!!!
I just love this site and wanted to share! Feel free to ask questions!!!
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