Buyer unhappy with purchase.

[giagnm]

I sold a brand new, Coach Bonnie foldover bag two weeks ago to a buyer who took one week to pay because of her sick sister. I was patient because I know life happens sometimes. Well, she's had the bag for a week so I emailed her about leaving feedback to let me know what she thought. Here is her response. "Hi! Did receive the bag; it's lovely but I was a bit disappointed, in that the strap is not detachable. I didn't think to ask, being that straps are always detachable, from Coaches and Dooneys, LVs, that I have. I wanted to carry it as a clutch. Thanks anyway -

My listing clearly stated an adjustable strap, not detachable. Is she wanting a refund? I can't help if Coach makes some of their straps undetachable. If I refund (that's a Big if) do I refund shipping also? To be honest, I liked the bag for myself but I have enough as it is.

 

[HandbagAngel]

From what I read her message, she just said she prefers the strap to be detachable but didn't ask for a return. It is not something wrong with the bag. I would just let it go without offering a refund.

 

[Mimster]

Buyer's remorse. There's nothing wrong with the item so there really is no reason for you to take the bag back. Of course if you are a nice person, you could take it back but I wouldn't refund the shipping cost.

 

[noshoepolish]

I think the smaller, less expensive bag had the regular strap? So she bought the wrong bag?

 

[noshoepolish]

Yeah about e-mailing for FB, I don't because you never know what response you will get.

 

[giagnm]

Yeah about e-mailing for FB, I don't because you never know what response you will get.

Yeah, I see that now. But she put me through so much BS because I had to keep reminding her to pay.

 

[giagnm]

I think the smaller, less expensive bag had the regular strap? So she bought the wrong bag?

This is the smaller cross body one Coach 13388. I was also surprised that the straps were not detachable.

 

[pigalle74]

From what she wrote she is not saying she wants to return the bag nor she is blaming you for the strap. And she did say thank you. I don't think you'd need to contact her further.

 

[ricogirl]

I wouldn't worry about it - sounds like she was just commenting. Didn't sound like she was upset and she didn't ask for a refund.

 

[giagnm]

Thanks Pigalle and ricogirl. I definitely will NOT be contacting her again. She can sell if she wants.

 

[giagnm]

Update: It looks like the buyer has put the bag she bought from me up for auction for about $70 less than what she purchased for. I had even entertained the idea of refunding her because I loved the bag, but I definitely won't worry about now. Ebayers never cease to amaze me!

 

[Love Of My Life]

I wouldn't worry about this as she has decided to list the bag.

That is the choice that she has made and that should be the end of that.

 

[Romeos]

I think it happens a lot when one shops online (e.g. ebay) that one is slightly disappointed with the item. It often looks a bit different on the computer screen than when it arrives, so I don't think the buyer's behaviour is odd by any means.
She is not 100% happy but not asking for a refund because it's not your fault.

 

[chuckster1]

I wouldn't worry about it. I have sold some things on eBay and believe me if she wanted her money back she'd tell you. I just think she was expressing herself. Don't sweat it.

 

[Love Of My Life]

I agree with chuckster1.. she may have liked it and then when she got it changed her mind.. not a big deal at all..