Hi everyone,
Feeling a bit annoyed right now.
I messaged a seller, who was selling a bath and body products set of a well known brand, to ask how much postage would be to my country. They replied and specified an amount of $25 which seemed fair as it was international shipping and the products would weight a fair bit.
The auction proceeded to go on and I WON at a VERY low price which I was very pleased about. The seller sent me an invoice with a shipping rate of $40. I immediately asked they send me an invoice with the shipping rate as specified previously ($25). They did as I asked and I paid on the day I won the auction.
I didn't hear anything but now...3 days later...they have emailed me again saying the cheapest possible postage rate will be $34. I am obviously unhappy about this and don't want to pay an extra $9 - but I want to know the best way to reply....I believe they specified $25, I paid this, and that is consequently what I should pay. I have a feeling they are regretting that the auction price ended so low and now they are trying to recoup some extra by charging me higher postage.
This doesn't seem fair to me. What are my options???
Feeling a bit annoyed right now.
I messaged a seller, who was selling a bath and body products set of a well known brand, to ask how much postage would be to my country. They replied and specified an amount of $25 which seemed fair as it was international shipping and the products would weight a fair bit.
The auction proceeded to go on and I WON at a VERY low price which I was very pleased about. The seller sent me an invoice with a shipping rate of $40. I immediately asked they send me an invoice with the shipping rate as specified previously ($25). They did as I asked and I paid on the day I won the auction.
I didn't hear anything but now...3 days later...they have emailed me again saying the cheapest possible postage rate will be $34. I am obviously unhappy about this and don't want to pay an extra $9 - but I want to know the best way to reply....I believe they specified $25, I paid this, and that is consequently what I should pay. I have a feeling they are regretting that the auction price ended so low and now they are trying to recoup some extra by charging me higher postage.
This doesn't seem fair to me. What are my options???