I'm confused.
I am on holiday and sale ends tomorrow so I can't get to a mulberry store.
I called my local mulberry store and they offered to mail order that lipstick roxanne I wanted.
I assumed that their returns policy would be the same as the outlets on mail order items - 7 day cooling down period and a refund can be issued.
However the SA said no, it would only be an exchange on a sale item, no refund.
This happened this morning and all day i've been wondering if this should be right.
I'm not prepared to paid nearly £500 on a bag I haven't seen the actual one and not be able to get a refund if i'm not happy.
Also, if I don't buy it, the sale will end and this roxy won't be available.
Advise please!!!
I am on holiday and sale ends tomorrow so I can't get to a mulberry store.
I called my local mulberry store and they offered to mail order that lipstick roxanne I wanted.
I assumed that their returns policy would be the same as the outlets on mail order items - 7 day cooling down period and a refund can be issued.
However the SA said no, it would only be an exchange on a sale item, no refund.
This happened this morning and all day i've been wondering if this should be right.
I'm not prepared to paid nearly £500 on a bag I haven't seen the actual one and not be able to get a refund if i'm not happy.
Also, if I don't buy it, the sale will end and this roxy won't be available.
Advise please!!!