I ordered a mini lilac cabat last Thur from Wailea BV and was so excited when it came today....but before I was even able to take modeling pics, I was so so so disappointed when I saw this HUGE scratch on the handle!
Unfortunately, my SA is off on vacation till Thu, and the manager who actually picked the bag for me won't be back till Wed......
The unhelpful SA who answered the phone told me I have to send the bag to them in order to exchange, and she said the manager might be able to send me a return label for me to use since it is their fault for sending a faulty bag to me. So the unhelpful SA is simply telling me to wait till Wed.
And since the only bag they have left is a display, I want them to transfer another bag for me from another HI boutique since I don't want a display bag....but since this is LE, I so worry that by Wed there won't be anymore non-display bag left that are of perfect condition.....
I am so sad, any advise on what I should do......the unhelpful SA told me not to worry about the 10-day limit for exchange, and insisted that I should just wait till Wed and she's sure that they will be able to get another one for me from another store....
It's the kind of luck that I have I tell ya, first the Ostrich Copper Belly then this one.....
Unfortunately, my SA is off on vacation till Thu, and the manager who actually picked the bag for me won't be back till Wed......
The unhelpful SA who answered the phone told me I have to send the bag to them in order to exchange, and she said the manager might be able to send me a return label for me to use since it is their fault for sending a faulty bag to me. So the unhelpful SA is simply telling me to wait till Wed.
And since the only bag they have left is a display, I want them to transfer another bag for me from another HI boutique since I don't want a display bag....but since this is LE, I so worry that by Wed there won't be anymore non-display bag left that are of perfect condition.....
I am so sad, any advise on what I should do......the unhelpful SA told me not to worry about the 10-day limit for exchange, and insisted that I should just wait till Wed and she's sure that they will be able to get another one for me from another store....
It's the kind of luck that I have I tell ya, first the Ostrich Copper Belly then this one.....
ush:, I'm sorry...{{{hugs}}} I would email about it with the pic attention to your SA and the manager, and call them again on Wednesday (one more day, yes?). I probably email/call bv.luxry for help also.
