Ok, for those of you who deal with BeautyChoice.com - The Fun & Easy way to Shop for Beauty Products. I wanted to share a story that has just happened to me. You can make up your own minds if this should affect your business with them.
I had began to order something from the site, but cancelled the transaction before the end. There was no disclaimer or option on the contact screen to notify you that your email address would automaticlly be added to an unsolicited mailing list, mind you completely without permission.
I didn't pay attention to the emails at first, I didn't read them or open them. They started becomming more frequent, so I opened one 3 days ago, I found a customer support email address on the website and wrote this to them:
to [email protected]
date Wed, Jul 15, 2009 at 6:27 PM
subject unsubscribe
mailed-by gmail.com
hide details Jul 15 (3 days ago)
Can you please unsubscribe me.
I have no desire to buy anything from your website.
Thank you
No reply for 3 days and then I got another spam.
Believing to have been ignored I pressed reply and told them
UNSUBSCRIBE ME FROM YOUR $#$#$ING EMAIL LIST.
Perhaps harsh yes, but livid from firstly being added without permission, and secondly ignored to be removed from the list.
I got a reply 4 min later from the president of the company:
Seems that for some reason they send from [email protected] but the reply to goes to [email protected]
I didn't attack the company or anything but asked rather rudely I admit to be removed from the mailing list. Does that mean a company president should directly tell a customer who is obviously irate about being on a mailing list to go f&$K yourself when asking to be removed???
They should have never added my email without indication or permission in the first place!
I myself have held customer service positions over 10 years in different industries, including telephone operator for The Department of FairTrading - similar to The Better Business Bureau and I have never ever sworn at or called a customer a name no matter how irate or rude a customer has been.
Firstly if she took any offense at my reply to be removed from the email list, she shouldn't have her email as a direct reply to a 'newsletter'.
Secondly as the highest representitive of the company she has cussed a customer directly where there was no need to, just simple remove the customer from the mailing list and appologize.
I'm glad I never did business with them in the first place and never will now.
What are your thoughts?
I had began to order something from the site, but cancelled the transaction before the end. There was no disclaimer or option on the contact screen to notify you that your email address would automaticlly be added to an unsolicited mailing list, mind you completely without permission.
I didn't pay attention to the emails at first, I didn't read them or open them. They started becomming more frequent, so I opened one 3 days ago, I found a customer support email address on the website and wrote this to them:
to [email protected]
date Wed, Jul 15, 2009 at 6:27 PM
subject unsubscribe
mailed-by gmail.com
hide details Jul 15 (3 days ago)
Can you please unsubscribe me.
I have no desire to buy anything from your website.
Thank you
No reply for 3 days and then I got another spam.
Believing to have been ignored I pressed reply and told them
UNSUBSCRIBE ME FROM YOUR $#$#$ING EMAIL LIST.
Perhaps harsh yes, but livid from firstly being added without permission, and secondly ignored to be removed from the list.
I got a reply 4 min later from the president of the company:
Seems that for some reason they send from [email protected] but the reply to goes to [email protected]
I didn't attack the company or anything but asked rather rudely I admit to be removed from the mailing list. Does that mean a company president should directly tell a customer who is obviously irate about being on a mailing list to go f&$K yourself when asking to be removed???
They should have never added my email without indication or permission in the first place!
I myself have held customer service positions over 10 years in different industries, including telephone operator for The Department of FairTrading - similar to The Better Business Bureau and I have never ever sworn at or called a customer a name no matter how irate or rude a customer has been.
Firstly if she took any offense at my reply to be removed from the email list, she shouldn't have her email as a direct reply to a 'newsletter'.
Secondly as the highest representitive of the company she has cussed a customer directly where there was no need to, just simple remove the customer from the mailing list and appologize.
I'm glad I never did business with them in the first place and never will now.
What are your thoughts?
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