this is not exactly a "purse" issue, but i have no idea how to get it out, i am/was so angry, furious actually
it started when i sold my tiffany ring, which it was brand new, and i sold it for half the original price. All went well, until the buyer started to come with a message which was urging me to send it asap. It was a rough day at the office and i admit i was tired and frustrated. I wrote back saying that the item description has stated that the item will be shipped in 3 business days that payment has been received. And i asked her politely not to bombard me with her questions. To skip the hassle, i sent the ring the next day, so that i would get the buyer off my back.
It was supposed to arrive the next day, it was express post and guranteed next day delivery. Alas, the buyer sent me another email a week later, saying that she still has not received her parcel yet. I gave her the tracking number and asked her to go check with her local post office and see whether it has arrived yet or not.
Yesterday, she filed a paypal claim (Item not received), saying that she does not want to communicate with me anymore, and that she said that the post office people would not deal with her as she was not the person that was sending the thing. My first reaction: WHAT?! DID SHE EVEN CHECK WITH THE POST OFFICE?! by my own experience with ebay, if the item was not here, and i would ask the post office people, which they gave me answers that i wanted. It was obvious that she did not want to communicate with the post office people. Buyers remorse i assume? so that the ring could be sent back to me? I called paypal and i gave details about the shipping. If it is lost in the mail, there is no way that i could win the case. Seriously, why is paypal like that? I am just angry, that maybe she has claimed the ring? but wants a refund too? She might even file SNAD if she received it if its buyer remorse.
Anyway, i told her that i would ask the post office of where the item is, and i said if it was lost i would give her a refund. She still has not gotten back to me yet. And i don't think she will. Sighs. i have no idea what to do.
it started when i sold my tiffany ring, which it was brand new, and i sold it for half the original price. All went well, until the buyer started to come with a message which was urging me to send it asap. It was a rough day at the office and i admit i was tired and frustrated. I wrote back saying that the item description has stated that the item will be shipped in 3 business days that payment has been received. And i asked her politely not to bombard me with her questions. To skip the hassle, i sent the ring the next day, so that i would get the buyer off my back.
It was supposed to arrive the next day, it was express post and guranteed next day delivery. Alas, the buyer sent me another email a week later, saying that she still has not received her parcel yet. I gave her the tracking number and asked her to go check with her local post office and see whether it has arrived yet or not.
Yesterday, she filed a paypal claim (Item not received), saying that she does not want to communicate with me anymore, and that she said that the post office people would not deal with her as she was not the person that was sending the thing. My first reaction: WHAT?! DID SHE EVEN CHECK WITH THE POST OFFICE?! by my own experience with ebay, if the item was not here, and i would ask the post office people, which they gave me answers that i wanted. It was obvious that she did not want to communicate with the post office people. Buyers remorse i assume? so that the ring could be sent back to me? I called paypal and i gave details about the shipping. If it is lost in the mail, there is no way that i could win the case. Seriously, why is paypal like that? I am just angry, that maybe she has claimed the ring? but wants a refund too? She might even file SNAD if she received it if its buyer remorse.
Anyway, i told her that i would ask the post office of where the item is, and i said if it was lost i would give her a refund. She still has not gotten back to me yet. And i don't think she will. Sighs. i have no idea what to do.
