Thank you for your suggestion, joce_donald. This is the response I'm sending to Paypal in regards to the claim:
I absolutely shipped the bag. This can be verified by the weight of the shipped package (2 lbs, 7 oz). I also have all Ebay correspondence, including one of the buyer asking me to mark the item as a gift valued at $35 so she could avoid customs fees. My instincts told me not to do this, but I did anyway. I also have customs forms, express mail forms, and the USPS receipt that verifies the weight of the package. It is clear that I did not ship an empty box. I can provide copies (printed or scanned) of these forms. Also, more importantly, why did the buyer first file a dispute of the item being “significantly not as described”, and then after only 7 minutes she changed it to “item not received”? I also have a long history of buying and selling expensive items on Ebay with no problems whatsoever, including a bag I sold a week before for $1250. Also, the box I shipped the bag in was a box from the USPS store. I can repurchase the same exact box and verify that the box does not weigh 2 lb and 7 oz. I translated the French portion of the buyer’s claim and she claims to have emailed me about this issue and claims I did not respond, and that is not true. I received no such e-mail. I can provide any and all messages received from the buyer. I also packaged and taped the box securely with shipping tape and did not poorly glue it, as she claims. The post office would not accept such a poorly packaged box anyway.
I absolutely shipped the bag. This can be verified by the weight of the shipped package (2 lbs, 7 oz). I also have all Ebay correspondence, including one of the buyer asking me to mark the item as a gift valued at $35 so she could avoid customs fees. My instincts told me not to do this, but I did anyway. I also have customs forms, express mail forms, and the USPS receipt that verifies the weight of the package. It is clear that I did not ship an empty box. I can provide copies (printed or scanned) of these forms. Also, more importantly, why did the buyer first file a dispute of the item being “significantly not as described”, and then after only 7 minutes she changed it to “item not received”? I also have a long history of buying and selling expensive items on Ebay with no problems whatsoever, including a bag I sold a week before for $1250. Also, the box I shipped the bag in was a box from the USPS store. I can repurchase the same exact box and verify that the box does not weigh 2 lb and 7 oz. I translated the French portion of the buyer’s claim and she claims to have emailed me about this issue and claims I did not respond, and that is not true. I received no such e-mail. I can provide any and all messages received from the buyer. I also packaged and taped the box securely with shipping tape and did not poorly glue it, as she claims. The post office would not accept such a poorly packaged box anyway.
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