But it's common for a company to create competition amongst their stores in order to spur on sales. Being owned by the same company does not guarantee nor require individual stores to like each other, cooperate with each other, or even operate similar to each other. I can name two stores owned by Hermes who operate like they are owned by two different companies and have drastically different attitudes about the whole Birkin buying/ordering operation. Knowing that now, I am more careful about what I say to SAs in different stores because I never know how that store operates, what kind of attitude they have about my home store, and how they handle customers who are not regulars. Pussyfooting, yes, but I try not to invite rudeness or retaliation when I can avoid it.I don't think the car analogy works - that would be two competing dealerships and almost all Hees stores are owned by Hermes.
And in fact, I have test driven a car at one dealership and ended up buying at another. In one instance, the first dealership didn't have the color I wanted coming in their first shipment (new model), and in the 2nd, I was offered a far better price at the 2nd dealership. Business is business.
Onederland, I'm sorry you experienced this, all for a look at the danged leather book! Glad you were able to place the order in spite of this, and hope for a quick arrival of your bag!