The purse non-repair was the limited edition patent red Mobile Art flap. The stitching in the strap was deemed defective. Some stitch holes were normal while others were ginormous with splits off to the side. I left it at the boutique in Jan and it "came back" not repaired so it was sent off again and then came back as nonrepairable. Then it was "supposed" to go to France to see if they could make a new strap. There's a lot I can't say but if you want more info pm me. I ended up taking a refund. Then a capiz necklace, one of the shells broke so I took it to NM in March. Around May I got a call saying it would be $55 to replace the shell, which if you google capiz shells one finds they cost less than $2. Last week I got a call saying the necklace was back at NM and it, too, is unrepairable. So two items in less than a year. Somewhere along my 22 year plus history w/C there has been a change and it's not looking so great on the side of the client. I will buy another shell, take the old one off and put on the new one. (Doh!) I'm sure it's not going to cost $55.
There is a place on the West Coast called Factotum, located in Laguna Beach that does refurbishment as well as Luvinmybags. I have not used either one but Factotum was mentioned on the forum awhile back and I wrote it down. Luvinmybags, I highly recommend their cleaner, conditioner and above all the cream protectant and would trust them with a refurbishment.