Bucellati Opera pieces
- By mimingkat
- The Jewelry Box
- 37 Replies
So a bit of story time.
I wanted to inquire my local Boutique about replacing the MOP in the Opera pendant if it broke.
The week before Easter weekend, I walked into the store and asked an SA there. (I don't really have a designated SA because I buy so spontaneously).
Her first response was: Of course we would replace the MOP!
But the I pushed her a bit more and said that I knew someone who asked at another store and they said it would not be replaced.
She immediately retracted her statement. I could see the doubt in her eyes. And then said she wasn't sure and would need to ask.
So we exchanged contact info.
I'm not in a big hurry to know and it was around Easter so I didn't want to bother her. And about 3 weeks passed by with no update.
So I walked into the store this past weekend and asked the same SA. There was another SA with her at the time.
And they confirmed that if the MOP broke, they would not replace it. Most likely a new pendant would have to be bought.
The most annoying thing was that at the beginning they said and kept on repeating that they've never heard of anyone breaking their MOP or it breaking on its own or cracking etc. (My brain was like...okay, that's great, but I don't care. You're not answering my question.)
It was only after I emphasized that I was not a careful person and what if I dropped it or something that they gave me the confirmation.
Then they said that if I'm not that careful with my jewelry, it's probably not a piece for me to get. I respect the honestly and not pushing me to buy.
Anyway, that's my story. A little annoyed that I had to wrangle the answer out from them but I got my answer. And again, now that's off the wishlist lol.
Hi, I’ve shared in my previous response that the SA told me they won’t be able to replace the MOP but I went to another boutique today and I was told they will be able to send it back to italy for replacement and it can take up to 6 months. I don’t know if this is a new policy. I will have to clarify with then tomorrow.