Sizing up jeans to create desired look/style
- By jeans&heels
- Wardrobe & Accessories
- 44 Replies
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Terrible Ferragamo Experience
- By artherersa
- Ferragamo
- 0 Replies
I want to warn anyone considering Ferragamo: this brand is a disaster when it comes to quality and customer service.
I have been a loyal Ferragamo customer for over 10 years and used to love the brand. I trusted their craftsmanship and service, but something has changed—and not for the better. If this is how they treat a long-time, high-spending customer, imagine how they treat everyone else.
A few months ago, I purchased eight items in one day, spending thousands of dollars, believing I was investing in quality. Big mistake. Three of the shoes I bought had major manufacturing defects—stitching coming apart, glue visibly seeping out, and scratched leather.
I immediately contacted Ferragamo for a refund, as stated on my receipt for defective products. What followed was one of the worst customer service nightmares I’ve ever experienced:
• They refused to refund medespite their own policy.
• They made me jump through endless hoops—demanding pictures, emails, and inspections.
• Because I bought the shoes in Qatarbut live in Switzerland, they initially told me to fly back to Qatarjust to have them checked. Absurd for a so-called global luxury brand!
• Then they claimed they needed to send the shoes to Italy, delaying the process even further.
• After relentless follow-ups, the store in my country finally accepted them, but I still had to chase them constantly—sending multiple emails, photos, and reminders.
• Every time I called or emailed, I was passed to a different person who knew nothing about my case, forcing me to explain the entire situation over and over again.
• Staff were rude, dismissive, and condescendingthroughout the process.
I fought for a refund for over two months. Only when I escalated the issue to Ferragamo’s C-suitedid they immediately process my refund—but only one personout of the many I dealt with ever bothered to apologize.
This entire ordeal shows just how poorly managed and untrustworthyFerragamo has become. I keep hearing about their declining product quality, and honestly, it’s no surprise their stock price is tanking.
Luxury brands justify their insane prices by claiming to offer superior craftsmanship and service—but Ferragamo fails miserably at both.
If you’re thinking of buying from Ferragamo, don’t waste your money.There are many brands that actually stand behind their products and respect their customers.
I have been a loyal Ferragamo customer for over 10 years and used to love the brand. I trusted their craftsmanship and service, but something has changed—and not for the better. If this is how they treat a long-time, high-spending customer, imagine how they treat everyone else.
A few months ago, I purchased eight items in one day, spending thousands of dollars, believing I was investing in quality. Big mistake. Three of the shoes I bought had major manufacturing defects—stitching coming apart, glue visibly seeping out, and scratched leather.
I immediately contacted Ferragamo for a refund, as stated on my receipt for defective products. What followed was one of the worst customer service nightmares I’ve ever experienced:
• They refused to refund medespite their own policy.
• They made me jump through endless hoops—demanding pictures, emails, and inspections.
• Because I bought the shoes in Qatarbut live in Switzerland, they initially told me to fly back to Qatarjust to have them checked. Absurd for a so-called global luxury brand!
• Then they claimed they needed to send the shoes to Italy, delaying the process even further.
• After relentless follow-ups, the store in my country finally accepted them, but I still had to chase them constantly—sending multiple emails, photos, and reminders.
• Every time I called or emailed, I was passed to a different person who knew nothing about my case, forcing me to explain the entire situation over and over again.
• Staff were rude, dismissive, and condescendingthroughout the process.
I fought for a refund for over two months. Only when I escalated the issue to Ferragamo’s C-suitedid they immediately process my refund—but only one personout of the many I dealt with ever bothered to apologize.
This entire ordeal shows just how poorly managed and untrustworthyFerragamo has become. I keep hearing about their declining product quality, and honestly, it’s no surprise their stock price is tanking.
Luxury brands justify their insane prices by claiming to offer superior craftsmanship and service—but Ferragamo fails miserably at both.
If you’re thinking of buying from Ferragamo, don’t waste your money.There are many brands that actually stand behind their products and respect their customers.
