I'm very sad, what can i do?!

laksalala · Jun 13th, 2007, 09:48 PM

so during the Nordstrom pre-sale i ordered the ysl rive gauche in camel from toni at moa. she is the best!
anyways i called her today to get the tracking no. as i am getting anxious and leaving town on saturday. really wanted to take the new bag on this trip too. so she called back and said that the bag was delivered yesterday morning. dhl called and said they left it on the front porch. it's gone! i don't know what to do! so i'm out of $1K + and dream bag gone......

Samantha's Collection · Jun 13th, 2007, 09:55 PM

This just happened to someone in the Bottega forum( DHL also). So sorry to hear! Soooo disappointing. I am sure you will not be liable for it, though a claim is such an inconvenience. Good luck and hope you can replace it with another dream bag soon.

BittyMonkey · Jun 13th, 2007, 11:31 PM

I hate DHL. I can't order from Net-A-Porter because they are so awful. Expect them to give you a hard time, but persevere! Call who sent it and tell them that DHL did not require a sig (unless someone forged it) and it was stolen off your porch. Let the shipper get the money back from DHL - they'll have an easier time of it than you will.

gr8heart · Jun 14th, 2007, 01:19 AM

How horrible! I hope this gets resolved. I saw one the same color on sale on Tuesday when I went to the MOA.

karo · Jun 14th, 2007, 05:46 AM

That's really horrible and sad. I hope everything turns out right and you'll soon get your dream bag.

DiamondGirl1 · Jun 14th, 2007, 08:36 AM

If that bag was sent signature required and DHL just dumped it off, I think you can have Nordies file a claim with them... I saw another thread somewhere about this same thing (with DHL) and the poster was able to be refunded. Good luck, sorry to hear of this. I hate some of theses shipping companies.

laksalala · Jun 14th, 2007, 01:02 PM

just talked to toni and she's going to found out if the shipping store has requested signature delivery. the worst part is that that was the last bag she found for me.......=(

cesca · Jun 14th, 2007, 01:30 PM

very sorry to hear that, Laksalala

.... I hope everything turn alright

DiamondGirl1 · Jun 14th, 2007, 03:00 PM

I thought I just saw one on neiman marcus sale pages..
it looks like camel to me....

lhasalover · Jun 14th, 2007, 05:20 PM

There's one on NM right now.

http://www.neimanmarcus.com/store/ca...737cat11310749

laksalala · Jun 14th, 2007, 05:39 PM

thanks for the link girls. wonder if they will match the price, i got it for 1009.....

fiatflux · Jun 16th, 2007, 07:33 PM

Isn't Nordie's liable for this? They should never ship anything that expensive without signature being required - if they do, then they should eat the cost!!

lisadoodle · Jun 18th, 2007, 12:06 PM

i used to work at Nordstrom and when someone called to say their package was stolen off their porch, nordstrom was responsible and had to find her a replacement asap and drive it directly to the person. as far as i know, dhl always requires a signature, except on the rare occasions they turn it over to the post office to deliver. either way, you are not liable- let nordstrom fight this out with DHL, you dont need to contact DHL yourself. nordstrom will have to find you a new bag or get you a refund. trust me, you will be fine. just let the store manager or SA handle it.

chrho · Jun 18th, 2007, 02:07 PM

Oh my!! That's terrible!!! By as lisadoodle has said, I'm pretty sure Nordstrom will you send you another one as replacement. I'll have my fingers crossed for you!!!

maedchen · Jun 22nd, 2007, 12:54 AM

I'm sorry to hear this happen to you. The BV bag that got stolen was mine - DHL left it at my doorstep without telling me. I'm still going through the process of getting the money refunded by BlueFly.

Just to let you know though, there was a camel rive gauche on sale at the Nordstroms in the Michigan Ave Chicago store as of Wednesday. I didn't check the price, but it was on the sale table. If they haven't sent you a replacement yet, maybe you can call them, and get it sent to you.

Jun 13th, 2007, 09:48 PM	#1
laksalala Member Location: Colorado	I'm very sad, what can i do?! so during the Nordstrom pre-sale i ordered the ysl rive gauche in camel from toni at moa. she is the best! anyways i called her today to get the tracking no. as i am getting anxious and leaving town on saturday. really wanted to take the new bag on this trip too. so she called back and said that the bag was delivered yesterday morning. dhl called and said they left it on the front porch. it's gone! i don't know what to do! so i'm out of $1K + and dream bag gone......

Jun 13th, 2007, 09:55 PM	#2
Samantha's Collection Member	Re: I'm very sad, what can i do?! This just happened to someone in the Bottega forum( DHL also). So sorry to hear! Soooo disappointing. I am sure you will not be liable for it, though a claim is such an inconvenience. Good luck and hope you can replace it with another dream bag soon.

Jun 13th, 2007, 11:31 PM	#3
BittyMonkey Member	Re: I'm very sad, what can i do?! I hate DHL. I can't order from Net-A-Porter because they are so awful. Expect them to give you a hard time, but persevere! Call who sent it and tell them that DHL did not require a sig (unless someone forged it) and it was stolen off your porch. Let the shipper get the money back from DHL - they'll have an easier time of it than you will. __________________ Wish List: Anything YSL Jimmy Choo Ramona Jimmy Choo Mahala Miu Miu coffer in black leather Nancy Gonzales croc shoulder bag

Jun 14th, 2007, 01:19 AM	#4
gr8heart -for YSL!	Re: I'm very sad, what can i do?! How horrible! I hope this gets resolved. I saw one the same color on sale on Tuesday when I went to the MOA.

Jun 14th, 2007, 05:46 AM	#5
karo Member Location: Brussels, Europe	Re: I'm very sad, what can i do?! That's really horrible and sad. I hope everything turns out right and you'll soon get your dream bag.

Jun 14th, 2007, 08:36 AM	#6
DiamondGirl1 Member	Re: I'm very sad, what can i do?! If that bag was sent signature required and DHL just dumped it off, I think you can have Nordies file a claim with them... I saw another thread somewhere about this same thing (with DHL) and the poster was able to be refunded. Good luck, sorry to hear of this. I hate some of theses shipping companies.

Jun 14th, 2007, 01:02 PM	#7
laksalala Member Location: Colorado	Re: I'm very sad, what can i do?! just talked to toni and she's going to found out if the shipping store has requested signature delivery. the worst part is that that was the last bag she found for me.......=(

Jun 14th, 2007, 01:30 PM	#8
cesca Member	Re: I'm very sad, what can i do?! very sorry to hear that, Laksalala .... I hope everything turn alright Last edited by cesca; Jun 14th, 2007 at 01:32 PM.

Jun 14th, 2007, 03:00 PM	#9
DiamondGirl1 Member	Re: I'm very sad, what can i do?! I thought I just saw one on neiman marcus sale pages.. it looks like camel to me....

Jun 14th, 2007, 05:20 PM	#10
lhasalover Member	Re: I'm very sad, what can i do?! There's one on NM right now. http://www.neimanmarcus.com/store/ca...737cat11310749

Jun 14th, 2007, 05:39 PM	#11
laksalala Member Location: Colorado	Re: I'm very sad, what can i do?! thanks for the link girls. wonder if they will match the price, i got it for 1009.....

Jun 16th, 2007, 07:33 PM	#12
fiatflux Member	Re: I'm very sad, what can i do?! Isn't Nordie's liable for this? They should never ship anything that expensive without signature being required - if they do, then they should eat the cost!!

Jun 18th, 2007, 12:06 PM	#13
lisadoodle Member Location: Baltimore	Re: I'm very sad, what can i do?! i used to work at Nordstrom and when someone called to say their package was stolen off their porch, nordstrom was responsible and had to find her a replacement asap and drive it directly to the person. as far as i know, dhl always requires a signature, except on the rare occasions they turn it over to the post office to deliver. either way, you are not liable- let nordstrom fight this out with DHL, you dont need to contact DHL yourself. nordstrom will have to find you a new bag or get you a refund. trust me, you will be fine. just let the store manager or SA handle it.

Jun 18th, 2007, 02:07 PM	#14
chrho Member	Re: I'm very sad, what can i do?! Oh my!! That's terrible!!! By as lisadoodle has said, I'm pretty sure Nordstrom will you send you another one as replacement. I'll have my fingers crossed for you!!!

Jun 22nd, 2007, 12:54 AM	#15
maedchen Member	Re: I'm very sad, what can i do?! I'm sorry to hear this happen to you. The BV bag that got stolen was mine - DHL left it at my doorstep without telling me. I'm still going through the process of getting the money refunded by BlueFly. Just to let you know though, there was a camel rive gauche on sale at the Nordstroms in the Michigan Ave Chicago store as of Wednesday. I didn't check the price, but it was on the sale table. If they haven't sent you a replacement yet, maybe you can call them, and get it sent to you.