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lilt3nshi · Jul 23rd, 2009, 09:26 PM

I've recently purchased a large muse in Vegas 3 weeks ago, I've been using it everyday since then and I love it !!! Then today I discovered that the lock fell off, thankfully I was able to find it. However, the lock can no longer be closed/locked..... I live in canada and there is no YSL stores at all whatsoever...

I AM SO DEPRESSED AND TALK ABOUT THE QUALITY CONTROL....WHAT TO DO????!!! I no longer have a copy of the receipt but I am sure if I send it back to the store, they will be able to fix it. I have a copy of my credit card statement though, if that helps...

Thanks in advance

H_addict · Jul 23rd, 2009, 09:37 PM

Call the store you purchased it from and ask them to re-print and fax/email you the copy of your bill (most of the high end designer stores would do that). Also, ask them where you should mail the bag for repair. I am sure they will be more than happy to help (you can also ask @ YSL counter inside Holt Renfrew - since they carry YSL, they should be able to put you in touch with the repair people).

lilt3nshi · Jul 23rd, 2009, 09:49 PM

thank you so much, you are very helpful =)

ginag · Jul 24th, 2009, 12:32 PM

H_addict is right - definitely get proof of purchase from the store and contact them for repairs. I'd also find the office for customer service and write a letter about your experience, especially how excited you were about your purchase and subsequent disappointment with the quality.

papertiger · Jul 24th, 2009, 07:11 PM

Don't get depressed - if YSL can't fix it I'm sure they would give you a new set lock/keys.

lilt3nshi · Jul 25th, 2009, 10:13 PM

thank you girls =)
I've contacted ysl and they are going to fix it for me.

Jul 23rd, 2009, 09:26 PM	#1
lilt3nshi OP Member Joined: Jul 2008 Location: 604 VanCity Posts: 7	Help!!! I am so upset :( I've recently purchased a large muse in Vegas 3 weeks ago, I've been using it everyday since then and I love it !!! Then today I discovered that the lock fell off, thankfully I was able to find it. However, the lock can no longer be closed/locked..... I live in canada and there is no YSL stores at all whatsoever... I AM SO DEPRESSED AND TALK ABOUT THE QUALITY CONTROL....WHAT TO DO????!!! I no longer have a copy of the receipt but I am sure if I send it back to the store, they will be able to fix it. I have a copy of my credit card statement though, if that helps... Thanks in advance

Jul 24th, 2009, 12:32 PM	#4
ginag Member Joined: Apr 2006 Location: SC Posts: 764	H_addict is right - definitely get proof of purchase from the store and contact them for repairs. I'd also find the office for customer service and write a letter about your experience, especially how excited you were about your purchase and subsequent disappointment with the quality.
ginag Member Joined: Apr 2006 Location: SC Posts: 764	__________________ Please PM me if you see: YSL Y-mail zip wallet in black

Jul 23rd, 2009, 09:37 PM	#2
H_addict H is for HOCKEY Joined: Jan 2006 Location: ICE RINK Posts: 18,943	Call the store you purchased it from and ask them to re-print and fax/email you the copy of your bill (most of the high end designer stores would do that). Also, ask them where you should mail the bag for repair. I am sure they will be more than happy to help (you can also ask @ YSL counter inside Holt Renfrew - since they carry YSL, they should be able to put you in touch with the repair people).

Jul 23rd, 2009, 09:49 PM	#3
lilt3nshi OP Member Joined: Jul 2008 Location: 604 VanCity Posts: 7	thank you so much, you are very helpful =)

Jul 24th, 2009, 07:11 PM	#5
papertiger Member Joined: May 2009 Location: UK/France Posts: 2,680	Don't get depressed - if YSL can't fix it I'm sure they would give you a new set lock/keys.

Jul 25th, 2009, 10:13 PM	#6
lilt3nshi OP Member Joined: Jul 2008 Location: 604 VanCity Posts: 7	thank you girls =) I've contacted ysl and they are going to fix it for me.

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