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chubbywubby · Aug 19th, 2009, 07:37 AM

I'm so bummed out.

I just received a chocolate RG that i ordered from YSL.com (it took a while to reach me as i live outside the US).

I actually received a defective bag. Almost 2 inches of the stitching at the bottom of the bag is undone.

I have emailed YSL but am still waiting for their reply. Sending the bag back to the US is not an option as it is very costly.

Anyone has similar experience? can you share how to deal with this??

moshi_moshi · Aug 19th, 2009, 08:59 AM

^^do you have a boutique near you? when you hear back from customer service maybe they will let you do a return to there so you won't have to ship back to the US? sorry you're going through this.

mellibelly · Aug 19th, 2009, 02:35 PM

If you don't have access to a boutique it looks like a fairly easy repair. Can you have a local designer shoe/handbag repair person fix the stitching and ask YSL for reimbursement? If correctly done the new stitching would be undetectable.

Sorry about this! Have you tried calling? They are notoriously slow with emails...

kiss_p · Aug 19th, 2009, 03:20 PM

Is the leather actually loose in that spot? I've bags that looked like that, but it turned out that they were actually double-stitched, so the leather was still attached.

chic02latz · Aug 19th, 2009, 04:29 PM

sorry to hear that... i think they should be able to reimburse all shipping costs (back and forth) should you decide to exchange it...

peachiesncream · Aug 25th, 2009, 07:03 AM

Originally Posted by kiss_p

Is the leather actually loose in that spot? I've bags that looked like that, but it turned out that they were actually double-stitched, so the leather was still attached.

agree.. i have some double stitched bags and i just cut the loose thread off.

AccessorizeThis · Aug 25th, 2009, 09:35 AM

Sorry to hear about this. Have you tried calling your nearest YSL boutique or the number on the website (1-800-399-0929)? I find calling gets better results than email.

AmourCouture · Aug 25th, 2009, 10:28 AM

They should reimburse you for shipping costs. That is unbelievable!!! I can't believe they let that bag leave them like that!

chubbywubby · Aug 29th, 2009, 11:39 AM

Hi everyone,

Thank you for sharing your thoughts and i'm sorry it took so long for me to post an update.

i thought it was only fair to give YSL.com some time to get back to me before i posted more comments as i was very very upset back then and needed time to calm down.

Anyways, i took many rounds of emails with YSL offering to change the bag IF i bear the cost of shipping it back to US and then out of US again. They kept referring to their T&C saying that they don't ship internationally. And i kept having to point out that it was their fault for sending me a defective bag.

And after much negotiation where i adamantly told the SA that it is not an option for me to ship the bag to US, they offered a additional 20% off the sale price ($1,099) to cover the cost of me having it repaired locally.

I guess it's a fair deal, although i would have preferred to get a bag in perfect condition w/o the 20% off.

Overall, the SA, Mary, was very nice and apologetic but the shopping experience really wasn't that great considering the amount of 'pain' i went through.

Day 1 - purchase made online
Day 10 - notified that bag was shipped out
Day 25 - bag arrived via 3rd party shipper / found it defective
Day 26 to 35 - correspondence via email/calls to negotiate solution

So really, if it's possible, i would say buying from the boutique would be so much less painful.

So right now, it's fingers crossed that the repairman will go a good job fixing the stitching...

FALLAX COR · Sep 8th, 2009, 07:48 PM

^^glad it was resolved. and hey, look on the bright side! you got a great deal!

Aug 19th, 2009, 08:59 AM	#2
moshi_moshi OMG Shoez! Joined: Jun 2007 Location: NJ/PA Posts: 4,039	^^do you have a boutique near you? when you hear back from customer service maybe they will let you do a return to there so you won't have to ship back to the US? sorry you're going through this.
	__________________ Officially BANNED newest member of the CCLO as of November 4th, 2009 My CL Collection Thread Bag Wishlist: YSL Zipper Trim Easy (on sale), LV Cerises Speedy 25, LV Croissant GM Shoe Wishlist: CL Poseidon 120 (aqua/lavender), CL Hyper/Very Prive (lavender patent)

Aug 19th, 2009, 03:20 PM	#4
kiss_p Member Joined: Jul 2007 Posts: 2,172	Is the leather actually loose in that spot? I've bags that looked like that, but it turned out that they were actually double-stitched, so the leather was still attached.
kiss_p Member Joined: Jul 2007 Posts: 2,172	__________________ - I need an intervention!

Aug 19th, 2009, 04:29 PM	#5
chic02latz Member Joined: Mar 2009 Posts: 903	sorry to hear that... i think they should be able to reimburse all shipping costs (back and forth) should you decide to exchange it...
chic02latz Member Joined: Mar 2009 Posts: 903

Aug 25th, 2009, 09:35 AM	#7
AccessorizeThis Member Joined: Jul 2009 Posts: 85	Sorry to hear about this. Have you tried calling your nearest YSL boutique or the number on the website (1-800-399-0929)? I find calling gets better results than email.
AccessorizeThis Member Joined: Jul 2009 Posts: 85	Last edited by AccessorizeThis; Aug 25th, 2009 at 09:40 AM.

Aug 25th, 2009, 10:28 AM	#8
AmourCouture Vintage Chic Joined: Apr 2008 Posts: 3,946	They should reimburse you for shipping costs. That is unbelievable!!! I can't believe they let that bag leave them like that!
AmourCouture Vintage Chic Joined: Apr 2008 Posts: 3,946	__________________ Luxury Goods ~ Consignment ~ Trunks & Luggage

Aug 19th, 2009, 02:35 PM	#3
mellibelly Member Joined: Aug 2008 Location: Los Angeles Posts: 337	If you don't have access to a boutique it looks like a fairly easy repair. Can you have a local designer shoe/handbag repair person fix the stitching and ask YSL for reimbursement? If correctly done the new stitching would be undetectable. Sorry about this! Have you tried calling? They are notoriously slow with emails...

Aug 29th, 2009, 11:39 AM	#9
chubbywubby OP Member Joined: Apr 2008 Posts: 31	Hi everyone, Thank you for sharing your thoughts and i'm sorry it took so long for me to post an update. i thought it was only fair to give YSL.com some time to get back to me before i posted more comments as i was very very upset back then and needed time to calm down. Anyways, i took many rounds of emails with YSL offering to change the bag IF i bear the cost of shipping it back to US and then out of US again. They kept referring to their T&C saying that they don't ship internationally. And i kept having to point out that it was their fault for sending me a defective bag. And after much negotiation where i adamantly told the SA that it is not an option for me to ship the bag to US, they offered a additional 20% off the sale price ($1,099) to cover the cost of me having it repaired locally. I guess it's a fair deal, although i would have preferred to get a bag in perfect condition w/o the 20% off. Overall, the SA, Mary, was very nice and apologetic but the shopping experience really wasn't that great considering the amount of 'pain' i went through. Day 1 - purchase made online Day 10 - notified that bag was shipped out Day 25 - bag arrived via 3rd party shipper / found it defective Day 26 to 35 - correspondence via email/calls to negotiate solution So really, if it's possible, i would say buying from the boutique would be so much less painful. So right now, it's fingers crossed that the repairman will go a good job fixing the stitching...
chubbywubby OP Member Joined: Apr 2008 Posts: 31

Sep 8th, 2009, 07:48 PM	#10
FALLAX COR Members Only Joined: Jun 2007 Location: Florida Posts: 1,271	^^glad it was resolved. and hey, look on the bright side! you got a great deal!
	__________________

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