For those who bought items from Catarina last month...

xkaokaox · Oct 15th, 2007, 07:23 PM

did UPS send you a bill for like 23 dollars? a "international package services invoice"? what is this about?

silver skyy · Oct 15th, 2007, 10:00 PM

I got one of those too! I called the number on the paper and talked to a few people and *poof* they made the fee dissapear. I think it has something to do with ups, and not with customs like they say

xkaokaox · Oct 15th, 2007, 10:05 PM

Quote:

Originally Posted by silver skyy

I got one of those too! I called the number on the paper and talked to a few people and *poof* they made the fee dissapear. I think it has something to do with ups, and not with customs like they say

O.O; can you tell me what you told them? because i seriously dont want to pay... i already got charged fees when it crossed the border from canada and i paid shipping so... yea >.<;

please and thank you!

silver skyy · Oct 15th, 2007, 10:11 PM

i said that I had already paid enough in fees (canadian tax, shipping, etc...) and that if I had known they were going to charge me again this much money I wouldn't have even ordered the bags. I had to ask to speak to a manager because the phone rep wasn't helpful, but the manager was very happy to take care of my problem.

xkaokaox · Oct 15th, 2007, 10:17 PM

wah >.< this is so troublesome. well thanks i will call tomorrow and see how it goes...

btw... if i dont pay what will they do to me >_>; they wrote my name wrong on the invoice too haha

silver skyy · Oct 15th, 2007, 10:32 PM

Good luck with it - just remember, everybody wants to make the customer happy. you could always threaten to switch to fed-ex

xkaokaox · Oct 15th, 2007, 10:36 PM

bah T-T what if they say no to me and give me a hard time? i'm not very good at arguing with people to get what i want... wah...

would it be ok if i mention you and say that you got your fees removed?

devila · Oct 15th, 2007, 11:00 PM

How weird, I didn't get anything from UPS. Thanks for posting, though - now I'll know how to handle it if I do.

TokiliciousJenY · Oct 15th, 2007, 11:16 PM

What's Catarina? Is it a store in Canda?

xkaokaox · Oct 15th, 2007, 11:19 PM

^ yup

Q luvs tokidoki · Oct 16th, 2007, 12:02 AM

Oh I haven't seen anything yet. So you called UPS or Catrina to straighten it out? I haven't checked my mailbox at work where I had it shipped. I better start checking my mailbox then!! eek. I sure don't want to pay another fee!! Thanks for the heads up.

xkaokaox · Oct 16th, 2007, 12:46 AM

this makes me sad lol. i wasnt told anything about an extra fee and now this pops up D: no fair.

DJLV · Oct 16th, 2007, 12:55 AM

Quote:

Originally Posted by xkaokaox

did UPS send you a bill for like 23 dollars? a "international package services invoice"? what is this about?

I think it's a fee UPS collects when items are shipped cross the border.
I ordered a Trasporto Dolce from LeSportsac.com last month and they sent it to me via UPS.
I live in Canada. When the UPS carrier came he asked me for CAD $53 before letting me have the parcel! I was shocked. I knew that I had to pay tax for the bag but it's 13% and the bag was only US$80.
When I read the bill carefully afterwards, I found that UPS collected CAD$29.99 as 'clearing fee'

So I paid a total of US$80+US$8.50 (shipping)+CAD$53 for a Dolce!
I will never order from LeSportsac.com again.

xkaokaox · Oct 16th, 2007, 01:08 AM

bah... thats really terrible.

i will call tomorrow and hopefully get it cleared. ive bought things out of the country before and i never got fined for it D:

DJLV · Oct 16th, 2007, 01:18 AM

Good luck to you!
I've bought items from other sellers cross the border/overseas who sent them by mail. I was charged for the tax only when my postman delivered the parcel, not any 'clearing fee'. So I think it's just UPS who tries to make money.

Oct 15th, 2007, 07:23 PM	#1
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	For those who bought items from Catarina last month... did UPS send you a bill for like 23 dollars? a "international package services invoice"? what is this about?

Oct 15th, 2007, 10:00 PM	#2
silver skyy Member Location: MD	Re: For those who bought items from Catarina last month... I got one of those too! I called the number on the paper and talked to a few people and poof they made the fee dissapear. I think it has something to do with ups, and not with customs like they say __________________ my collection: foresta buon viaggio, braccialetto & caramella inferno cucciolo, zucca, caramella & dolce paradiso caramella notte bella l'amore zucca & denaro pirata zucca, caramella & denaro adios star zucca famiglia mamma mia Trasporto stellina & denaro vacanze denaro

Oct 15th, 2007, 10:11 PM	#4
silver skyy Member Location: MD	Re: For those who bought items from Catarina last month... i said that I had already paid enough in fees (canadian tax, shipping, etc...) and that if I had known they were going to charge me again this much money I wouldn't have even ordered the bags. I had to ask to speak to a manager because the phone rep wasn't helpful, but the manager was very happy to take care of my problem. __________________ my collection: foresta buon viaggio, braccialetto & caramella inferno cucciolo, zucca, caramella & dolce paradiso caramella notte bella l'amore zucca & denaro pirata zucca, caramella & denaro adios star zucca famiglia mamma mia Trasporto stellina & denaro vacanze denaro

Oct 15th, 2007, 10:17 PM	#5
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	Re: For those who bought items from Catarina last month... wah >.< this is so troublesome. well thanks i will call tomorrow and see how it goes... btw... if i dont pay what will they do to me >_>; they wrote my name wrong on the invoice too haha

Oct 15th, 2007, 10:32 PM	#6
silver skyy Member Location: MD	Re: For those who bought items from Catarina last month... Good luck with it - just remember, everybody wants to make the customer happy. you could always threaten to switch to fed-ex __________________ my collection: foresta buon viaggio, braccialetto & caramella inferno cucciolo, zucca, caramella & dolce paradiso caramella notte bella l'amore zucca & denaro pirata zucca, caramella & denaro adios star zucca famiglia mamma mia Trasporto stellina & denaro vacanze denaro

Oct 15th, 2007, 10:36 PM	#7
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	Re: For those who bought items from Catarina last month... bah T-T what if they say no to me and give me a hard time? i'm not very good at arguing with people to get what i want... wah... would it be ok if i mention you and say that you got your fees removed?

Oct 15th, 2007, 11:00 PM	#8
devila Not Angel(a)	Re: For those who bought items from Catarina last month... How weird, I didn't get anything from UPS. Thanks for posting, though - now I'll know how to handle it if I do. __________________ Original: bella bella, canguro Citta Rosa: stellina, denaro Paradiso: mamma mia, scuola, luna, campeggio, braccialetto Inferno: mamma mia, nuvola, trenino, portatelefono, luna, bambino, scuola Notte: zucca Fumo: zucca, ciao, denaro L'amore: bambinone, stellina Adios Star: gioco, denaro, caramella 2nd gen OP: bambino, stellina Spiaggia: gioco, ciao ciao Tutti: zucca Trasporto: zucca, buon viaggio, campeggio, ciao ciao, denaro

Oct 15th, 2007, 11:16 PM	#9
TokiliciousJenY MINKETTE Location: CA & NY	Re: For those who bought items from Catarina last month... What's Catarina? Is it a store in Canda? __________________ Waiting for Santa

Oct 15th, 2007, 11:19 PM	#10
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	Re: For those who bought items from Catarina last month... ^ yup

Oct 16th, 2007, 12:02 AM	#11
Q luvs tokidoki Member Location: TX	Re: For those who bought items from Catarina last month... Oh I haven't seen anything yet. So you called UPS or Catrina to straighten it out? I haven't checked my mailbox at work where I had it shipped. I better start checking my mailbox then!! eek. I sure don't want to pay another fee!! Thanks for the heads up. __________________ I'm on a ban til the next sale!

Oct 16th, 2007, 12:46 AM	#12
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	Re: For those who bought items from Catarina last month... this makes me sad lol. i wasnt told anything about an extra fee and now this pops up D: no fair.

Oct 16th, 2007, 01:08 AM	#14
xkaokaox x[ Tokidoki Fan ]x Location: Irvine, California	Re: For those who bought items from Catarina last month... bah... thats really terrible. i will call tomorrow and hopefully get it cleared. ive bought things out of the country before and i never got fined for it D:

Oct 16th, 2007, 01:18 AM	#15
DJLV Member Location: Vancouver, Canada	Re: For those who bought items from Catarina last month... Good luck to you! I've bought items from other sellers cross the border/overseas who sent them by mail. I was charged for the tax only when my postman delivered the parcel, not any 'clearing fee'. So I think it's just UPS who tries to make money.