I just got a brand new Hudson that I've been lusting after. A week later I already have a problem with it! I was closing the zipper part today and the zipper pull came right off. It just slipped right off the zipper head. I was horrified! I was able to slip it back in the loop on but I'm afraid it will fall off and I will lose it. Here's my dillemma. I got it as a Christmas gift from my sister who works at a department store in NYC (I'm in CA). I'm sure she bought it using her employee discount. Meaning I don't have a SA to go back to and complain. Should I use pliers and tighten the loop that holds the zipper pull? I would use cloth to cover the hardware so I don't scratch it. Or should I send it back to New York for them to repair and be without my bag for a while? Is there another option? I live in Sacramento. We don't have a Marc Jacobs store. We also don't have the department store the bag came from. The closest would be in San Francisco which is two hours away. I hate driving out there. Help! I am so annoyed that a $1300 bag has these issues. I have read other threads about the hardware rings on these striping bags coming loose. Maybe I shouldn't have persisted but I just love the bag.