Hi girls! This is the first time I'm posting in the Coach forum. I recently purchased a tan Coach suede signature tote with silver bugle beads at a Coach outlet. I love the bag, but I think the zipper is broken. It comes undone all the way and its difficult to zip when its not undone. I was going to bring it to a Coach retail store to see if the could fix it, but my boyfriend looked at it and he said it was supposed to come undone, like a jacket zipper. Is he right? I'm not too familiar with Coach and I've never seen a zipper on a bag that came all the way undone on purpose, so I figured I'd ask here before making the trip to the Coach store. Thanks!