Hey girls, reporting back on the ebay incident that had me so angry I was shaking (originally at http://forum.purseblog.com/ebay-forum/i-am-so-angry-that-i-am-shaking-99317.html)
Quick summary I bought a bag listed as mint, but arrived with numerous stains. Filed dispute with paypal, sent messages and pictures to seller, seller was very evasive and just a jerk (although he kept on referring to himself as a nice person, a gentleman UM, nice people dont LIE on their auctions). Anyways, seller actually escalated dispute to a claim and alleged that I caused the damages myself. I was LIVID. So, after a week or so, heres the resolution:
Good news first I got my money back! Yay! Annoying thing was I had to pay $41 out-of-pocket for return shipping (seriously, paypal should not make buyers pay return shipping!).
What happened was seller contacted me and offered to refund if I got the bag back to him within a couple of days (said he had to go on vacation, and no doubt he realized he was going to lose the paypal claim), and thankfully he refunded the money when I gave him tracking #.
Now, heres some advice I can offer, which I think helped me:
As soon as you get your item, inspect it and IMMEDIATELY contact the seller if there is an issue. Describe in your message what is wrong with the bag (where the stains are, etc.). Also send pictures ASAP, so there is a timed record of everything, and seller cant challenge you.
After seller escalated dispute to claim, I IMMEDIATELY wrote out a timeline of when I contacted seller, what messages/pictures I sent, cut and pasted the messages and emailed it to the paypal resolution team. I was impressed by how efficiently they forwarded my timeline email to the agent reviewing the case. Judged from the log on the dispute page, it seems that they sent an email to the seller after they got my email, and perhaps that was what made him fold. I still have quite some anger towards the seller (he even threatened legal action against me if I dont return the darn bag! That silly man!), but Ive decided to move on as quickly as possible and restrained myself from writing back a nasty email.
Hope this wont happen to anyone here, but if it does, take immediate action (I cant stress this enough), and keep good records!
Quick summary I bought a bag listed as mint, but arrived with numerous stains. Filed dispute with paypal, sent messages and pictures to seller, seller was very evasive and just a jerk (although he kept on referring to himself as a nice person, a gentleman UM, nice people dont LIE on their auctions). Anyways, seller actually escalated dispute to a claim and alleged that I caused the damages myself. I was LIVID. So, after a week or so, heres the resolution:
Good news first I got my money back! Yay! Annoying thing was I had to pay $41 out-of-pocket for return shipping (seriously, paypal should not make buyers pay return shipping!).
What happened was seller contacted me and offered to refund if I got the bag back to him within a couple of days (said he had to go on vacation, and no doubt he realized he was going to lose the paypal claim), and thankfully he refunded the money when I gave him tracking #.
Now, heres some advice I can offer, which I think helped me:
As soon as you get your item, inspect it and IMMEDIATELY contact the seller if there is an issue. Describe in your message what is wrong with the bag (where the stains are, etc.). Also send pictures ASAP, so there is a timed record of everything, and seller cant challenge you.
After seller escalated dispute to claim, I IMMEDIATELY wrote out a timeline of when I contacted seller, what messages/pictures I sent, cut and pasted the messages and emailed it to the paypal resolution team. I was impressed by how efficiently they forwarded my timeline email to the agent reviewing the case. Judged from the log on the dispute page, it seems that they sent an email to the seller after they got my email, and perhaps that was what made him fold. I still have quite some anger towards the seller (he even threatened legal action against me if I dont return the darn bag! That silly man!), but Ive decided to move on as quickly as possible and restrained myself from writing back a nasty email.
Hope this wont happen to anyone here, but if it does, take immediate action (I cant stress this enough), and keep good records!
