I purchased the HAMPTONS SIGNATURE LARGE FLAP SATCHEL about a month ago. I was looking at the straps on it the other night and noticed that one was cracking. There is actually a crack in the leather. Now, like I said I have only owned the back for a month and the color combo I purchased has only been out for about a month or a little longer. I took the bag to the Coach store yesterday and the man was very nice and told me that he would replace it if I brought in the receipt...now of course, I can not locate my receipt anywhere....is there anything else I can do? If I take it to the COach boutique I purchased it at, can they look it up in the computer? He told me he could not, but it was not the same store I purchased it at. I emailed CS and they stated I would have to pay the $20 to have it repaired for shipping, I really do not think that is fair, as I have only had the bag a month...what do you all think? I know I do not post here a lot, but I lurk almost daily TIA!!!