So I know I've said "I would never pay retail since the outlets have been getting such great stuff in" However, my little Coach obsession has kicked into overdrive this week and I'm panicking the new Patent POND Ergos are going to sell out - which they obviously will and won't ever make it to the outlets - So I decide to go ahead and call and order one; I have a Bday coming up in a few months... ANYWAY, I call and ask for these items in this order: Large tote 11336 Large Hobo 11009 Medium Hobo 11623 Medium tote 11012 She tells me the first one has no "backorder" date and she can't place that order. (So that kinda confirms what another very nice CS rep told me about the Pond Large Tote being cancelled) She asks me where I got this number from and I told her a purse website. So I ask about the Large Hobo #11009 and she said she has white and 1 black. Again, nothing on Pond. Okay, I decide to go with what's available and since I already have an Ergo tote I'll get the hobo. I give her the item number and all is well but then I think to myself which one is more limited in quantity? I should get that one first in case I change my mind and want whichever one I didn't order (this happens to me often) but that one sells out sooner b/c it was more limited. So I ask her which one is more limited in stock. She tells me they have plenty of both but can't give me specific numbers. huh? I didn't know that was a secret as I've had people give me specifics before. And everyone has made a point to mention how "limited" the quantities will be with these Patent Pond Ergos. Now I've called and spoken to the "blah" CS rep who sounds like they're half asleep and then I've spoken to the super nice peppy rep who is very willing to share info. What gives? Anyway, thanks for reading my LONG rant. I feel better after typing it out. BTW, I chose NOT to place my order with her (in case there is some sort of sales credit for the rep). I'll call back and give my order to someone nicer.