Cyn, did you ask her where you should send your bill as a consultant?
LOL...I have been working with eBay's trust & safety department for years on this issue. Believe me, I receive compensation for my efforts in other ways than monetary. If I ever have an issue with an eBay transaction, or with one of their "fraud prevention" techniques like limitations on the number of listings, etc., it's remedied with a single email or a 2 minute phone call. That's priceless.
As a buyer I TOTALLY agree that eBay needs teams on hand for this purpose, however as a businessperson I also understand that for them to do it and publicize it erodes their claims to being "just a venue". Since that claim is the only real defense they have against Tiffany, LVMH, Hermes, etc., suing them, I don't think they will be making a large monetary investment into teams of authenticators anytime soon. Do I think they have people acting as watchdogs now? Yes--as is evidenced by the email I got. Do I think they will make a big public show about it? Heck no!
I remember when eBay really was all about a community, and it relied on people's inherent wish to be honest, but these days as we all know, the greed of a few has eclipsed the goodness of the many. It's a shame, but at least we have a great resource in tPF and each other to watch our backs, yeah?
edited: To be clear, this eBay employee is not a friend, she's someone with whom I have been working on eBay/Hermes related fraud issues for about a year and a half. So, when I said I know her, that's what I meant.