I just got a voice mail message from them referencing my user ID and mentioning some improvements. I don't answer the phone unless I know who it is. They're actually taking the time to call people to basically say what they're saying in the message section and on the pages. The call is legit by the way. I wonder if their revenue is down from people staying away in droves?? eBay is not what it used to be. I do sell and buy on occasion, but after a bad Paypal experience and seeing all the fakes they provide a venue for, I'm pretty disgusted with eBay. As a high feedback seller it's been hard to even sell really nice items in the past several years- I think the trust is just not there after people have been burned once or twice. It's as if my buyers are surprised that they're getting a great deal on a real designer bag for example. And most importantly, exactly as described. When that should be the norm. Sad. And...once upon a time when people asked a question about your auction, they'd preface it with a "Hi" and say thanks. I can't tell you how many emails I've received with no greeting, no punctuation and no thank you, just a rude question. Pet peeve, there. Ignorant. Anyone else get a call?