I rang Bicester Village 2 days before Xmas as I was looking for a Roxanne Keyring. I spoke to a young girl who informed me that if I rang Boxing day it would be £20 cheaper and they had 10 left.... Well I called Boxing day and today for ages and ages and the phone just rings. Then I noticed on here that they don't take phone orders!! I was really annoyed as the chances of getting this keyring are slim, so I emailed Mulberry Customer Services about an hour ago to have a moan!!! WELL, they have just emailed back offering to send me a keyring with their compliments!! I'm gobsmacked!!! I've never had customer service like this before!! (hopefully they will follow through and actually send it, as I'm so impressed) This is what makes Mulberry great... Makes me want to buy lots more bags from them.. Well done Mulberry.