LUCKY YOU! Unfortunately you are the minority on this thread.
I did have a situation with Zappos recently. Bought MK boots for 700 dollars; they had chalky wax all over them and they were unfit to wear in public I was disappointed and called. My only option was send them back, these were "new". I'll buy from Zappos again. I did send the boots back and went searching else where. Eventually I found what I wanted, again online and made another purchase.