The keyhole ring in my MC speedy 30 came off and I took it to the boutique. The SA fixed it, but created dents around the ring. The ring again fell off that night. I called elux because that's where i bought the bag. the customer rep said that it's considered defective b/c it was fixed by SA, and it still came off. she had me return the bag with the prepaid label. i'm worried because i already used the bad and patina already occured. she said that since it's a defective bag, that i would still get a full refund. what is other people's experiences with a used and defective bag. where you guys able to get a full refund with this problem, esp. from eluxury.com?