I went to NM today in SF to check out and most likely, purchase an EB City. I had spoken to the SA on the phone YESTERDAY and she put the EB and the Magenta City on hold for me. I spent THREE HOURS getting to NM and I went straight to handbags to ask for my holds. The SA came back with just the Magenta City and handed it to me. I asked her where EB was and she just shrugged and said "I don't know, it says that you have TWO Cities on the hold tag, but only the Magenta was in the hold bag." So basically, some other Sales Rep SNAKE took my hold bag to make a sale. I was so pi$$ed..........and typical NM......they really did not give a crap that I just drove 3 hours to get the bag and they just told me they would try to locate another one. OK, NOT the point because I spent three hours one way just getting to the stupid store!! I had to make an exchange and I have been dying for a brown City but there are none anywhere so I bought a Tabac/Sienna (I think that is the name of the color?? It is an 07 bag) First and a Sky Blue First. I just hope they are not too small. I will post pics tommorrow. My "First" BBag purchase was not as exciting as I thought it would be.....NM never again.