Hi all, I am so frustrated right now, tell me if I am being unreasonable? I live in MA, but I managed to find the YSL double bag on sale at the San Francisco YSL store. The sales person I worked with was Michael. I asked if I could pay for the bag over the phone with my dad's card, since he said he'd buy me a bag. But Michael said it'd have to be my dad who calls him. So I had to bother my dad to call him and give him all the info. He later called my dad back saying that the information didn't match. My dad was confused as to why, and thought that maybe because we had just recently changed the address on the credit card account. So he calls back and gives Michael the new address to see if he can check this info. The next time he spoke with my dad was to tell him that it didn't go through (this is so strange because my dad specifically called amex to make sure that the new info was correct!) I later learned that because my dad had given him a number that was answered by some other guy, he thinks that my dad is a fraud. I don't eve know what happened, but Michael probably wrote down the # incorrectly to begin with. Later, we get a message from Michael saying that he can't do a charge over the phone anymore, and needs to have the person picking it up pay for it. I personally called back and tried to use my own card. Apparently, he didnt even re-check the new address my dad had given him earlier because he thinks my dad is a fraud! I give him all my information, and he calls back later saying that it didn't verify! At this point I am really frustrated because I had called Amex before giving him my info to verify it, so it should be correct. I called Amex too and they said that no one has done any verifications on the card. So I am doing like my 100 times phone tag with Michael and he claims that he did verify and things didnt match. I call Amex yet again and finally it turns out that because I am the additional card holder, even though I have my own mailing address, when I order things like this, I need to provide the billing address (which is the new updated different address). And because Michael has been giving me such attitude, I asked the Amex rep to be conferenced into a call with Michael to explain the situation so he doesn't think I am some fraud. Anyways, I called him, and his attitude gets even worse, as he refused to speak with someone on a conference call, refused to listen to explanation by amex rep, and complained that he has never had to deal with such a complicated process, it is just a simple bag, blah blah. He even said that it is so fishy because I live in MA, so why not call to get my bag at NY? I responded that I did and they didnt have it! (i didnt say this, but I also will be visiting my friend in CA in a week, so it'd work out) I am sure they do. (and I am sure they don't because I called NY to check). Michael would not listen, so the Amex rep finally offered to make a note on my account and ask him to call amex from the # he knows, and it could be explained by a rep he talks to. He says he'll do that, hangs up, and hasn't called me back since. I am frustrated and angry, because at this point I don't know if I want the bag from him anymore. I know that it has been a complicated and perhaps more than average of a hassle for him, but his job is help customers, just because it was more complicated doesn't mean he can give me attitude and accuse me of fraud, especially when he refuses to calmly listen to an explanation. I could have my friend drive an hour to pay and pick up the bag, but I am really so upset at this Michael guy that I don't think I want to buy it from him! I am also not willing to call him again, because I am always put on hold forever while someone gets him. Sorry for the long post....it has just been EXTREMELY frustrating. This would have been my first YSL bag, but it has just been such an ordeal that I almost would rather save my first YSL bag for some super nice SA. Am I being irrational or would you guys do the same thing?