Ok- I recently sold a top on eBay and the lady hadn't paid after 5 days. I list in my auction that payment should be made within 3 days of the auction's close- I know eBay technically gives them 7 days but for some reason putting a time limit for payment seems to result in faster payments (most of the time). So anyway, I sent her what I considered to be a friendly payment reminder, which I normally do after 4 days (as sort of a half way point) to remind buyers and give them time to respond before the 7th day when I open the dispute if they haven't responded or paid yet. Here's something along the lines of the message I sent her: "Hi! Just wondering if you needed a few more days for payment. I'd like to get the gorgeous top out to you as soon as possible! Please let me know if you need extra time and I'll be more than willing to work with you. Thanks!" She sent me back an email on the 8th day (still hadn't paid, mind you) saying that she has 2 weeks to pay (not sure where she got that from) and she didn't appreciate my nasty email. She said she didn't want to do business with such a nasty seller and refused to pay. She responded to the dispute so I couldn't get my FVF back. Fine- I wrote her off as a problem buyer. However, I just sold something else, and a different buyer didn't pay within 4 days, so I sent the same message again. She paid- but also mentioned she didn't appreciate my message. What am I doing wrong? How could I word it instead so people don't get offended? What do you ladies normally say? TIA!