So I got the MbMJ Softy tote + Softy clutch in black for my bday from my SO, less than two weeks after the zip pull broke off of my clutch and about a week after that I was finally able to take it to Saks to see if I could just get a replacement because by no means should this have happened 2 weeks after a purchase. The lady basically said we have to send it to get repaired (which I didn't want to do because the principle of the matter was that I had JUST gotten it) or it's tough luck. So I ended up saying I didn't want to send it out because it was brand new and she even mentioned she had others. She ended up giving me a PAPER CLIP to open/close it with because there was nothing she could do. Basically I was livid and left very very upset and she told me there was nothing Saks could do for me besides ship it out for 2 months to MJ to get a ****ing pull tab. I work at Coach as a manager and it's ridiculous for a company to not stand behind the product they sell you know? Anything under 30 days is replaced in store no questions asked if there is a defect and I feel some companies just don't care. What would you do? I'm basically pretty upset at Saks still and would like to avoid it there (I've never had good service in the handbag dept, they are snots to me and it's really upsetting - now only if the shoe dept could help..). I was considering calling my SA in boston to see if he could help me out, all I seriously need it a pull tab and pliers to shut it better, y'know?