I see so many threads started about slamming eBay & paypal...relentlessly. But I've been using eBay/paypal for 7 years without any major problems. I've had a couple NPB (big deal...just follow the steps to get your listing fees refunded and relist) and one SNAD for something I bought (again, I filed the claim on paypal and won my dispute and got my money back right away). I just don't get it....as a seller if you follow really simple rules you shouldn't run across any major problems. Here are major problems I see people ***** about...and here's the solution: 1. 'Someone bid on my auction from Canada, I don't ship there' Solution: BLOCK BIDDERS 2. 'This person is asking me stupid questions' Solution: BLOCK BIDDERS 3. 'The person has an unconfirmed address' Solution: ASK THEM TO CONFIRM IT. IF THEY WON'T THEN REFUND MONEY. FILE CLAIM AS A NPB ON eBay TO GET FEES REFUNDED. 4. 'What if the buyer does a bait and switch' Solution: PUT A CHEAP SECURITY TAG THAT COSTS A COUPLE CENTS AND TAKES A MINUTE TO PUT ON. TAKE A PICTURE OF IT ON YOUR BAG. 5. 'Someone filed a claim against me with Paypal' Solution: PROVIDE ALL DOCUMENTATION, DON'T THROW AWAY YOUR POST OFFICE RECEIPTS, TAKE PICTURES OF THE BAG RIGHT BEFORE YOU SHIP IT OUT. 6. 'The buyer won't pay for insurance' Solution: SELLERS ARE ALWAYS RESPONSIBLE FOR INSURANCE. DON'T BE CHEAP, JUST PAY FOR IT!!!! 7. 'The buyer asked me to lie on the customs form' Solution: STATE IN YOUR AUCTION THAT YOU WON'T LIE ON THE FORM. THAT CHASES AWAY ABOUT 90% OF THEM. THE OTHERS, TELL THEM TO SUCK IT UP BECAUSE PAYPAL WILL SUPPORT YOU IN THE DISPUTE. 8. 'My paypal account is in the negative because I lost a dispute' Solution: MAKE SURE YOUR PAYPAL ACCOUNT IS NOT CONNECTED TO YOUR NORMAL CHECKING/SAVINGS ACCOUNT. SET UP ONE OF THOSE ONLINE ACCOUNTS FOR FREE AND USE IT. 9. "I got an unfair negative' Solution: NEG THEM. RESPOND TO THE FEEDBACK. IF IT REALLY REALLY MATTERS, PAY THE $30 TO GO THROUGH SQUARE TRADE. 10. 'I contacted the buyer to ask about feedback and then all hell broke loose' Solution: NEVER EVER EVER CONTACT A BUYER FOR FEEDBACK. IT JUST OPENS UP A CAN OF WORMS. IF YOU HAVEN'T HEARD ANYTHING, ASSUME EVERYTHING IS FINE. STORE THE USPS RECEIPTS SOMEWHERE SAFE, JUST IN CASE. 11. 'The package was lost, now I'm going to lose my dispute' Solution: WELL IF YOU DIDN'T SEND IT WITH SIGNATURE CONFIRMATION + FULL INSURANCE, THEN YOU SHOULD. AGAIN, DON'T BE CHEAP. SPEND THE EXTRA MONEY. 12. 'Paypal charges too many fees' Solution: OH WELL. DON'T SELL ON EBAY THEN. SMART SELLERS WORK THAT INTO THEIR ASKING PRICE SO IT DOESN'T HURT AS BAD. OR.....TELL BUYERS YOU WANT TO SEND A SEPARATE INVOICE AND USE GOOGLE CHECKOUT. IF THEY REFUSE THEN USE PAYPAL.....BUT IT CAN'T HURT TO TRY! Really....why all the whining?? I just don't get it. Almost every thread I see on here is one of these problems....and yet we post so many tips for people and no one seems to listen. Like the security tags, we've been posting about these on here for ages! Gee, what sounds better? Spending a few minutes doing all these things when you set up your auction.....or having a nightmare dispute/buyer. I take so many pictures of everything I sell....and yea it takes me an extra 5 minutes to upload them.....but not one single dispute arose from selling off my entire Louis Vuitton collection. As a buyer we also see these complaints fairly often: 1. 'Where is my package' Solution: SELLERS HAVE 72 HOURS TO SHIP IT AND THEN FACTOR IN SHIPPING TIME. ONCE 7 DAYS HAS PASSED THEN EMAIL THEM TO ASK FOR TRACKING INFO. IF THEY DON'T RESPOND AND YOU STILL HAVEN'T RECEIVED IT AFTER 10 DAYS THEN JUST FILE THE DISPUTE. THAT'LL WAKE 'EM UP! 2. 'My item isn't as described and the seller won't communicate or do anything about it' Solution: JUST FILE THE DISPUTE!!!! THE SELLER DOESN'T CARE WHAT YOU DO, THEY ONLY CARE ABOUT THE MONEY. A PAYPAL DISPUTE WILL MAKE THEM ANSWER! 3. 'I got a customs bill for $400. I don't want to pay it' Solution: SUCK IT UP. BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS CHARGES AND YOU WILL LOSE YOUR PAYPAL DISPUTE IF YOU TRY TO REFUSE IT. CALL IT AN EXPENSIVE LESSON LEARNED...AND CONSIDER VISITING YOUR COUNTRY'S CUSTOMS & EXCISE WEBSITE. I KNOW ALL THE US RULES...DO YOU KNOW YOUR COUNTRY'S RULES? 4. 'Paypal isn't doing anything about my dispute or I won my dispute but didn't get the money back' Solution: ALWAYS FILE A CLAIM WITH YOUR CREDIT CARD COMPANY. MUCH EASIER TO GET YOUR MONEY BACK FROM THEM!!! 5. Continuation of #4....'I used a debit card though' Solution: ALWAYS USE A CREDIT CARD. FOR TWO REASONS 1) DEBIT CARDS DON'T HAVE AS HIGH OF A PROTECTION AS A REGULAR CREDIT CARD AND 2) NEVER USE YOUR DEBIT CARD ONLINE. PERIOD. I probably didn't cover all of them! But these are the biggest ones. I've had great experiences on ebay....I have buyers who still email me to thank me for selling them a great bag, who ask for advice on buying other bags, etc. I've met PFers that I hadn't met on here yet! It's been great! Sorry if I sound really preachy or slightly *****y.....but it's really always the same complaints....and then people get all testy when the more experienced buyers/sellers tell them these things! I don't know why....we're trying to help!