Can someone please let me know what drilldown means or where I can find it?
as written in the coach faq's sticky:
The drilldown is used as a verification of how a bag is supposed to look. MOST bags will show up on the DD and are as they look in final production. There are a few exceptions to this.
To use the drilldown, go to this site: http://www.coach.com/assets/product_...n1/5078_d1.jpg
Where you see the 5078, insert the last 4 digits of the serial number of the bag you are looking at.