The only solution that would explain her story is that both the employee of EBay who was supposed to send you an email about cancelling the sale and the employee of Paypal who was to give u refund, left their companies and went on the Africa mission with her, lying to her that her sale was sorted! :s
Although, is this scenario, even vaguely, possible? It's long, so please bear with me(!):
1. The seller has more than one sale that she has to cancel (according to her, this was the case).
2. She sends me an email explanation (as she claims to have done), but I don't receive it, for some reason (spam filter?).
3. She thinks she has agreed with me to cancel the sale (but she has, actually, only agreed with the other buyers to do so, as I didn't receive her email explanation).
4. She sends eBay the Mutual Cancellation Agreement.
5. eBay send me a notification of cancellation of sale email, but I don't receive it, for some reason (again, spam filter?) and so, I can't and don't respond.
6. Therefore, the cancellation remains unconfirmed and unrefunded.
7. Seller goes off on her mission of mercy thinking everything is fine and that I have been refunded, along with everyone else.
8. I try to contact her, to ask her where the hanger is; she, of course, doesn't respond.
9. I file a Paypal dispute, she still doesn't respond as she is still in Africa (and/or hospital, as she claims).
10. I escalate to a claim; still no answer from seller.
11. Paypal, for some reason, do not feel the need to inform me that the seller has sent eBay a Mutual Cancellation Agreement, or that eBay has sent me a notification of cancellation of sale email.
12. Paypal refund me via a reversal.
I know this still wouldn't explain why she lied about a 'findings' email, that told me not to leave her a neg, as the sale was, effectively, cancelled; but maybe she lied about that just to try to make my accusation of her leaving me a retaliatory neg seem null and void (as opposed to it being part of a scam)?
Question is, if the above scenario is possible, does she still deserve a neg, or not?
Oh God, I think my brain's going to explode (luckily, at this point, it will only be a small whimper! ). ush:
I dont see a possibility of it being either an honest mistake or a technical glitch ...file non performing seller...it doesnt matter if its 4 pounds or 4k she fed you BS big time and she deserves a big fat neg.
Yes, I think I probably agree with you, at this stage.
Even if she only lied about the 'findings' email, that's bad enough, really, isn't it?
BTW, how do I go about filing a non-performing seller?