How inexcusable. Did you tell them what a hassle it was for you to get out there -- so the least they could do is keep their word and reserve the bag for you? Grrrrr... I loathe shady SAs!
that's terrible, Cal!!! after all you went through to get there, they sold your bag?! i would have thrown a fit. good for you leaving those fingerprints.
I would be arrested for man slaughter if a SA would do this to me
Good that you can buy the bag somewhere else because for this screw up the SA doesn't deserve the commission.!