So I'm all excited to take a "spin" with my new book tote (with the mini-skinny safely clipped inside - thank you ladies for the advice) and I go out with it yesterday seemingly without incident. I get in my car to go home and see this dark spot on the back of the purse on the top of one of the embossed "Cs". It looked like a spot of (maybe) dye that had been overdone. And it's teeny, but the spot around it looked a little darker too. And I'm anal about dirt/spots on my bags and this is brand new! What's weird is that you couldn't see it too much indoors, so maybe that's how I missed it before I took the tags off of it. Anyway, I brought it to the Coach store, hoping to be able to use some of the moisturizer on it, thinking that might help but the SA said I couldn't use it on this bag (even though I re-read the care cards and it said you could, just not the cleaner ). I showed her the issue but I truly wasn't expecting them to do anything about it - the bag, although new, was being worn (granted for a day), and I was pretty sure I'd be given a statement along the lines of the variations in the grain (although this definitely wasn't that) and how this wouldn't be something covered by their repair policy. However, the SA said that she would send it in (she said it almost looked like pen, but you could see that it was in the leather, not on it) and if they can't fix it, they'll give me a new one - she checked the "confirm store's assessment that item is non-repairable" box on the return form. She also said that the spot would have bothered her too, which was nice - I felt like I wasn't being ridiculous (I'm anal, but I do feel like when you pay that much for something, shouldn't it be perfect?). So she's expressing it tomorrow and didn't even charge me the $20 fee! Unfortunately, it will take about a month to get it, but I thought it was great that the SAs handled the situation so well. I'll keep you updated, but I wanted you guys to hear about the positive SA experience since I know customer service is a big deal with Coach and occasionally, we read about some "slips" in service. I'll keep you posted. Hey, do you think this gives me a way to justify a new bag next month for our anniversary to my husband(cough*legacyshouldertote*cough) ?