I did speak with someone in Rue La La's corporate office. She really was very nice. They have agreed to accept the purse back and issue me a full refund. They want members to have positive experiences while shopping with them. As far as authenticity goes, they still claim this purse is 100% authentic. I can only go by what the knowledgeable experts here tell me. From now on I will be extremely careful shopping the members only sites, and if I do happen to make a purchase I will come here for authentication immediately. I would encourage others to do the same. I will post again confirming a credit to my charge card actually has been made. Thank you again to the well-informed authenticators on this forum. Your expertise is invaluable.