UGH! Have been waiting on hold for 30 min with phone company!!!

  1. ... and still no end in sight!

    Sorry for the vent, I found out yesterday when I got my phone bill that I was charged by some random '3rd party' company for something I didn't authorize! That's when my phone company refused to reverse the charge, and told me I had to contact the other company first, and only when THEY agreed to refund me should I call the phone company back and tell them a confirmation number before they'll even consider taking the charge off my bill!! What the?? :push:

    So fine, I called the other company, and called the phone company back... BUT I've been waiting on hold for 30 minutes and counting!! Am I on a penalty hold?? I've been very nice and polite on all my phone calls, why is this warranted? Yes, they might be busy but that doesn't excuse a hold time of 30+ min (does it? sorry, I have no knowledge of how many people they staff over any given week)!

    The funny part about this whole thing is... when I call the number listed on my bill, they keep transferring me to the CHINESE department! I mean, yes, my last name looks Chinese but that doesn't mean I HAVE to speak it! I had to call with another phone number before I could talk to someone in English.

    Sorry for the long post, it feels much better now that I've gotten this out! :heart:
     
  2. AND hold on... they just hung up on me!!

    Update: when I called them back, they said their offices are closed! When on their website they're supposed to be open from 8 AM to 5 PM today. WOW.
     
  3. :bagslap:
     
  4. sounds like you may have sprint? I have been on hold for their cs for 1 hour. Then they transfer me to a call center in the Philipines. Worst CS EVER!!
     
  5. ^LOL!

    monicamacatubal: That sounds HORRIBLE... and I thought 30 min was bad! Thank goodness for speakerphones now, I can actually do other things too while I'm waiting!
     
  6. OMG! You must be losing your mind! I know I would be! Good luck!
     
  7. EW!!!!. What phone company is it? That is horrible!!!! UGH!!!!

    Come to the pirate party tonight in OC and feel better! LOL
     
  8. i was on hold for about 50 mins once, and these are the things i did while waiting:
    - brushed teeth
    - took shower
    - dried hair
    - did makeup
    - make something to eat

    now arent i smart? hehehehehe XD