Ladies, I am so not happy with Saks right now. Last week I finally found my Plum Kid for an absolute STEEL. I was told they sent it on the 10th (last Thursday). So I've been waiting. . .and waiting. . .and. . .waiting. The bag was on its way from NJ, and I'm in CT, shipping should be fast right? I am really impatient as a general rule but I really really tried. Finally I called Saks on Wednesday night and talked to CS about who their shipping carrier was, and the standard speed they used(Fedex Ground, 1-5 days depending on distance). The guy clearly wanted to get me off the phone and was like, "just keep waiting it might take two weeks.". Okay, so I was sad but I waited a little longer. Then I called the SA I had been working with when I came home from work today and watched my Fedex guy drive right past my house. I told her that I was sorry to bother her but that I wanted to make sure that she had my number in case the bag came back or something. She said, "hmmm there must be a problem because I sent it out right away last week and it should have arrived. I check it out and get back to you" So this is coming from a woman who rang up the bag last Wednesday(the 9th) and never called me to tell me because she lost my number. Ug, what is up with Saks customer service? I am so sad that I'm just home sulking. I couldn't even bring my self to go out with Hubby because I'm so bumbed.I was even planning on wearing it out tonight. Basically I feel like I'm not going to get this bag. . .ever. Anyone ever had an experience like this with Saks?